Sanctuary DermaSpa, Cincinnati

Thank you, Megan! It was a pleasure meeting you and we look forward to seeing you again. So happy you are loving your results!

Thank you for taking the time to share your feedback. I am truly sorry to hear that you left feeling dissatisfied after your experience, and I appreciate the opportunity to address your concerns. When you initially arrived at the salon, our front desk staff was briefly on lunch break. The stylist present at the time immediately notified management that you were waiting. It was noted that the appointment was scheduled for the following day, and we did offer to accommodate your service at that time; however, you chose to keep the original appointment as it better suited your plans. During your scheduled visit, we discussed various treatment options and selected the chemical peel most appropriate for your skin type. I also reviewed what to expect during and after the treatment, including recommended post-care such as using a gentle cleanser, moisturizer, and SPF until the skin no longer felt dry or compromised. During the checkout process, our system requires either a redemption code or the email address associated with a promotion in order to apply it. At that time, you indicated on your consent forms that you found us through Google, and when asked if you had previously purchased any services, you stated that you had not. Based on that information, I offered our January promotion. You then mentioned that you had purchased a Groupon voucher. I apologized for the misunderstanding, as I was unaware of the purchase, and we redeemed the voucher immediately with no questions asked. I would also like to sincerely apologize for not providing you with an SPF sample at checkout. The front desk was particularly busy, and this was an oversight on my part. While I am sorry that your experience did not meet your expectations, we genuinely wish you the very best on your skincare journey. Thank you again for bringing your concerns to our attention.

Thank you, Pamela!!