Billie Goat Cleaning Services

Cleaning Services
1490 US Highway 29, Concord, NC 28027 1490 US Highway 29, Concord Directions
+17042984155
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45% of 20 customers recommended

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250
12 Tips
Verified
Report | 2 years ago
I purchased three cleaning sessions, & it took months to actually get someone to respond to my calls. They finally made the first appointment & showed up. The second appointment was scheduled, & they never showed up, nor did anyone ever return my calls to reschedule. I paid for THREE cleanings & only received ONE. After several months of being ignored, I gave up trying! I DON'T recommend them because it's just impossible to get them on the phone & to get what you paid for!!!
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Report | 3 years ago
Very poor experience, with dirty rags left in the sink, sticky floor, smeared bathroom shower door and microwave door, failing to vaccum rug in living room, not dusting the bottom shelf of the coffee table, not dusting other key areas, not making up the bed. I am single and live alone, and my small one-story home should have been easy to clean. My house also reeked of bleach and some type of cheap soap when I walked in the back door, and I couldn't get in through the garage because something was left up against the door. I am shocked sat how poor this service was.
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Report | 3 years ago
Groupon was for 2 hours of cleaning; the 2 young men arrived at 10:15 and left at 11:30am. They did not dust anywhere in the house. I called the company to ask why they neglected to dust and was told that "they forgot". They did not offer to return and complete the job. I had purchased 2 Groupons for this service and was to call to schedule my 2nd appointment. I left numerous messages but did not receive a call back. I finally got in touch with the office machine and the recorded message informed me the business had been sold! The new company, Pocket Change Services, has an answering machine that says " we're sorry, there is no one to take your call. Please call again later." Very professional business practices. At least Groupon refunded the unused coupon. Stay clear of these 2 businesses.
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Report | 3 years ago
I understand not moving large furniture to clean under, but small items and kitchen chairs makes the service useless. The level of cleaning is what I would expect from a hired teenager. Where items had been moved for cleaning such as the bathtub; were not placed back but left in a pile where items had been moved to clean. A 5lb small table; you could see the edge of where they dusted around rather it at the base rather. than moving to dust underneath. A discounted price shd not mean a discounted service. they used mop for the floor and left me with dirty mop covers to clean. When they arrived they showed me their mops and vacuums. My wood floors looked like it had been spot cleaned only.
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Report | 3 years ago
Satisfied with the cleaning that was done. The service people were polite and professional
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Report | 3 years ago
The groupon said 2 hrs worth of cleaning but they were only thrre 1 1/2 hrs and i realized after they left that they did not sweep and mop my kitchen, bathrooms, and foyer. Also didnt dust one if my bedrooms.
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Report | 3 years ago
This is by far the worst cleaning job I have ever seen. We even told them that we have purchased Groupons for several cleaning services with the intent of trying them out before we decide which one we will hire for regular service and yet, horrible job.
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Report | 3 years ago
Did bathrooms and floors only. They do light cleaning, dusting furniture was over the limit.
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Report | 3 years ago
My interactions with the owners/schedulers was very professional, even when they needed to reschedule. However, the lead person who came to the house was not! I can't imagine paying to have my house cleanied by people who do not have a broom,.a dustpan or a vaccuum cleaner -- and who refuse to dust unless I am working side by side with them -- not even a coffee table or a bookcase. They didn't even bring materials to dust! I could go on. I wouldn't pay $10 for this cleaning because of how little really got done right the first time through!
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Report | 4 years ago
Very easy to work with, scheduled our service quick.
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From Our Editors

"Billie" of Billie Goat Cleaning Services was teased about her name as a child. Her husband convinced her to use the moniker for her cleaning business, saying she should "make a negative into a positive." It seems an apt philosophy for a company whose technicians specialize in eliminating stains and transforming dirty spots into sparkling-clean areas. All of the company's technicians are insured and have been rigorously screened prior to being hired to ensure that staff members are skilled, professional, and able to blast a stain to oblivion while riding on the back of a bucking lawnmower.

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