This is a classic case of “You get what you pay for” and I recommend to anyone looking to save on a windshield replacement, do NOT skimp when it comes to servicing your vehicle.
The time and energy I spent using Dallas Glass clinic far outweighs any savings I received from using their Groupon.
When the technician came to my work to install my new windshield, he left my car a mess. There was sealant residue smeared on the windshield, the insides of my car around the doors, on my front side windows, and even on the hood of my car.
Additionally there was dust and even bits of broken glass covering my console and down on the carpet. When I got my car home from work I spent an hour cleaning it. It had been thoroughly detailed one week before so the mess was a huge disappointment after how pristine it had been.
It was during my re-detail that I notice a long scratch on the side of my car, approximately 2 feet long, and at hip-height for a grown man. It plausibly appears that the technician’s belt could have scratched the car if he’d been leaning on it trying to get the glass in place. I just purchased the car 3 weeks before, so I was very aware of where scratches were and were not on my car, and that long one was definitely not there.
It’s not until I remove all the sealant residue that I can see there’s one spot where it’s not coming off. Turns out the new windshield they installed had a scratch in the window, about 2 inches long, directly in front of the driver’s eyeline. It could not have been in a worse spot.
I called to complain about the mess, the scratch in the car, and the scratch in the window. They warranty their work so I made an appointment to go to their shop that weekend and have the windshield replaced for one without a defect.
I arrived about 9:15am on Saturday morning for the windshield replacement. After over an hour, around 10:40am, Maria in the office tells me they’ve been working that whole time trying to buff the scratch out. I thought she meant the scratch in my car, but she actually meant the scratch in the window.
So they hadn’t even started the replacement. I said fine, but what about the scratch in the car, and she said she’d come look at it with me when they were done replacing the window. Cool.
They finally start on replacing the window, and apparently the side moldings that the window snaps into broke when they removed the windshield. So they had to send a technician to a Honda dealership to get new ones and put those on before they can replace the windshield. Fine.
I wander outside and find where they’re working on my car and I watch the technician (a different one from the first time) put the window in. He is wearing a belt, and he is wearing keys hanging from that belt, directly in line with where the scratch on my car is. I didn’t see him really leaning up on the car, but I also didn’t see the first technician install my first window, so I don’t know what he could have done.
The technician sees me watching and when it’s done he waves me over. Again there is a mess in my car and I start pointing out areas that need to be cleaned where there’s sealant smeared. He’s basically just spot-cleaning what I point out, so to speed things up I grab a rag and water and clean it myself, again. I also take the Shop Vac that’s out there and vacuum up the broken glass that’s all over my car, even in the back seat area.
Once I’m finally satisfied with the interior and have thoroughly inspected the new windshield, I drive the car around to the office so that Maria can look at the scratch in the car with me. An elderly man is in the office, he appears to be the owner of the business, or the boss in some way.
He comes out to look at the scratch with me, but says there’s no way one of his technicians could have done it because they don’t move laterally down the side of the car long enough to have made such a long scratch.
I agreed that made sense, but I know for sure there’s no way that scratch was there before the first install, and I mention how the technician from that day had keys hanging from his belt and it’s obvious to anyone looking at it that the height is perfectly in line with that scenario.
A different woman from the office comes out and starts protesting blame, and starts taking pictures of every scratch on my car. Three other technicians come over to see what the commotion is, because elderly man and office lady are getting kind of loud and riled up. So these people are surrounding my car, somehow they’ve gotten it into their heads that I’m trying to blame them for every single scratch on my entire car, when I calmly try to talk to elderly man he interrupts me and argues with me.
Also, during the commotion, the technician who did this second install comes over, and sure enough those keys are no longer on his belt. So elderly man basically tells me I’m lying when I say I just sat outside and watched him install my window for 45 minutes and he had keys hanging from his belt.
I am a mid-twenties single female and I maintained my composure better than any of those five people put together. I could see I wasn’t getting anywhere and they just wanted to argue, so it was time to leave, clearly nothing would be done about the scratch in my car. As I’m getting in to drive away (the whole crowd still fussing all around the vehicle), elderly man tells me that they fixed the window, which was all they were responsible for. I replied, yes, thank you, it only took you four hours, but you fixed it.
Sure enough, I drove away from there at 1:15pm. With drive time, clean up time, and time spent at the shop this mistake cost me 7 hours. That alone is not worth $80 savings. But when you factor in the frustration, raised blood pressure and disrespect that also occurred because of this company’s lack of attention to detail, I don’t recommend anyone take a risk with them.
Their only saving grace is Maria who works in the office who was pleasant, professional, and communicative the entire time. That company is lucky to have her working on their front lines of customer service, especially when the owner is so emotionally unintelligent he can’t even address a customer complaint without resorting to raising his voice and allowing his employees’ emotions to escalate a situation that did not need to be escalated.