Jet Black Tint, Fremont

STAFF WAS GREAT, HIGHLY RECOMMENDED. FRIENDLY AND VERY PROFFESIONAL, NO PRESSURE TACTICS JUST STRAIGHT TALK AND UNDERSTANDING THE PRODUCT FOR YOUR EXACT NEEDS, NOTHING MORE OR EXTRA, JUST WHAT IS NEEDED AND REQUESTED!

Summary: It was not a good experience. If you don't respect your customers, you will lose business. I would not trust this vendor again and I am also skeptical about using Groupon in the future. Details: I called the number provided on Groupon and scheduled an appointment. Showed up on time at the merchant's office. When I knocked on the office door (that was open), he told me to wait there (when in fact there was no other customer in the office and there were two empty chairs). As I stood there waiting, he went on talking on the phone for 5 more minutes. Then he hung up, came out. There was another customer sitting on the couch waiting for his car. So he spoke with that customer and told me to keep waiting while he went into the shop. This continued for about 15 minutes. Then he called me in. He did not acknowledge my appointment. Also, the moment he found out I had a Groupon, his demeanor became even more negative. He asked if I paid the actual price or the Groupon price. Then said I would need to pay the full price. I explained to him how Groupon works, but he refused to believe me. He took another 15 minutes to consult with his boss over the phone and finally agreed to accept my Groupon. He then told he can't do front doors in the Groupon because each rear door had 2 window sections (like most cars do) and the groupon said 5 consecutive windows. So the tiny piece of glass on your rear door is a separate window. Then he further told me that he has only 2 tint options for me because of the Groupon price. Any other options would cost extra. Also, these options had only 1 year of warranty instead of lifetime warranty as advertised. Then he told me that the small sections on the rear door had pieces of previous tint which needed to be removed and for which he will charge me same another 70 dollars. When I asked him to do the remaining 3 windows instead of 5 (for which I would need to pay extra), he refused, citing policy. When I offered him to clean those myself and then he could just install the new film, he refused, citing warranty issues. All in all, I paid double the advertised price. Also, I noticed that the vendor refused to honor Groupon. Vendor was trying to get as much money out of me as possible. Finally, if I am getting a lower grade tint based on the price savings I got at Groupon; it seems pointless to use Groupon.

Unbelievably professional and so amazingly fast looks great thank you you guys

Ease of dealing with them.