Bowlmor Lanes **NAT** (Bowlero Corp.), Lakeville

Groupon: I recently visited this bowling alley using a Groupon for a 2-hour session, but my experience was disappointing from start to finish. There was confusion at the start, as several employees didn’t seem to know how to process Groupons, which caused unnecessary delays. While that issue was eventually resolved, the real problem came later. I brought a large group of children and purchased multiple vouchers. When their game ended quickly, I asked to start another game, and the manager, Katy, very rudely told our server, “Their Groupon is over! Tell them if they want another game, they actually need to pay.” I was shocked and embarrassed to hear this, especially since I was following the rules and still had time left on my Groupon. When I politely pointed out that the Groupon was for two hours and we hadn’t even been there an hour, Katy insisted we had and was dismissive and unprofessional. When she checked and realized I was right, she didn’t apologize—she just said, “You can still play,” with the same rude attitude. This was by far my worst experience using Groupon, and it completely ruined our visit. Katy’s demeanor was unprofessional and showed no regard for customer service. I addressed my concerns with her and was met with more attitude and argument. Thankfully, the general manager witnessed the exchange, apologized, and offered us game passes to make up for the poor service. I’ve chosen to refund all other Groupons for this location because of this experience. Katy, the floor manager, needs serious training in customer service. I hope management addresses this so future guests don’t have a similar experience.

Service was good, the staff were friendly, and the facility was clean. The wings were great. Overall, fun Saturday afternoon activity.

I purchased this last year and Lucky Strike bought out Bowlero and they did not honor my Groupon for the 2 hour bowling and free shoes. They only gave me credit off my tab.

Great place, just needs to work on their staffing.