Frame Outlet

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472 Southland Dr, Lexington, KY 40503 472 Southland Dr, Lexington Directions
+18592788686
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70% of 345 customers recommended

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250
155 Tips
Verified
Report | 3 years ago
3 -1/2 weeks past date promised and I am still waiting!
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Report | 3 years ago
I bought two $50 groupons for $100 of framing. I expected to pay around $100 on top of the $100 groupon, making the framing job total around $200. Instead I had to pay $250.00 plus the $100 groupon making the grand total of the frame $350.00. I wouldn't have gone through with the purchase but the picture I was having framed was the only large print of me and my husband's wedding. The frame is very nice but I would have never spent $350.00 on a picture frame.
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Report | 3 years ago
I went to the store 3 times within two months to pick up my frame, and it wasn't ready. Each time I was told that the frame would be ready.
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Report | 3 years ago
They did not seem to be very organized, which does not endear me to leave my prints there.Nor did I receive my order when promised...twice.
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Report | 3 years ago
Materials were expensive, staff was not at all helpful in picking out frames/matting. I was told it would be over 2 months before my items were ready, went back 3 days after due date and items had never even been sent out for framing. Clerk tried to refund my credit card and ended up charging it again. I lost the cost of the Groupon and now have to find someplace else to frame my pictures.
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Report | 3 years ago
The man who helped me was really helpful, and they did fantastic work! The order took much longer than they originally told me it would, but I would go back.
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Report | 3 years ago
Everything about this experience was negative. Company had a separate pricing structure for customers using the Groupon--making the Groupon almost a liability. Service was slow and the company missed a promised deadline. An employee at the company was rude to the point of swearing at me over the phone. She also threatened to "lose" the artwork I brought in to be framed (an item that is precious to me because it was made by my late grandmother). Frame Outlet owner was almost as bad to deal with as his employee. Then when I finally got back my framed item it was poorly made and it appeared to be purposefully soiled. Definitely would NOT recommend this Groupon!
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Report | 3 years ago
Ordered frame, promised it would be ready in 2 months. 10 weeks have passed, still not ready. Called on date promised (a Friday) to say would be ready middle of the next week. Went the following Thursday, still not ready. Said they just got the frame wood in the day before; It would be ready in 2-3 days. Called one week later, woman answering phone said she wasn't sure, would have to check with the framer and would call back in a few minutes. As of Friday night, I haven't heard back.
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Report | 3 years ago
I feel the price was inflated because of the Groupon. The 2 month wait for my picture was exorbitant, yet I saw another Groupon offering after that! My picture wasn't ready even after 2 months.
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Report | 3 years ago
Nice service and work.
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From Our Editors

Backed by more than 30 years of experience, Frame Outlet's image wranglers know how to tackle any custom-framing project. Custom-built shadow boxes in colors from black to gold protect collectibles such as war medals, baseballs, or Tom Selleck's mustache. After selecting a suitable frame, a skilled specialist can help select a matte that adds extra oomph to the keepsake in question. Frame Outlet also carries a variety of premade frames, which can quickly make any room stand out like a mouthful of braces at prom.

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