This is my third time having a detail through Top Gun and the experience varies a bit each time. The first detail was great and I didn't have any issues that I can remember. The second time I had a detail I was convinced to purchase an upgraded package that included paint touch ups. The paint did not match and it left obvious (unfavorable) impressions of the work. This time, I was rescheduled (which was fine). When I showed up to the rescheduled appointment, they told me there were too many call-ins and they were five hours behind, so I'd have to come back a different day. I was told a date and time. Rather than just showing up, I called ahead of time and they hadn't put me on the schedule, so I made a third appointment. This time I was told they were downsizing, so they were behind. Both reschedulings I was informed I would get a free upgrade to include an exterior detail (which they did). With the exterior detail, the paint job they had done with the second detail came undone. I'm not overly pleased with the communication or management of this business, but they do good work (with the exception of the overcharged paint touch-up). My car looks and smells good. The windows don't get completely clean, but I do have a dog that loves to leave plenty of nose prints. For a groupon, it's a good deal, but I can't imagine paying for the service full priced considering the amount of hastle it takes to actually get the proper appointment.