Missed so many spots and carpet/upholstery was still wet with a bad musty smell. When I picked up my car the locks were short circuited and wouldn't stay locked! I called him back and was told to wait overnight to see if it would resolve itself!! He said he couldn't get me back in that day because he was too busy, so I should be fine at work overnight with my car unlocked. I also paid extra to have them buff out my dings and paint the door. He didn't buff anything out just tried to put the WRONG color on my scratches and missed even getting the whole scratch covered. I called multiple times to get a refund and never even heard back from him. DO NOT USE THEM!
Is this my car? It looks like new!!! Thanks Top Gun. Everything about my experience was "Top Gun", from setting up the appointment with JoeJoe to the amazing service that was provided. I will be back!!!
I made a horrible mistake of not reading reviews before I went. He said it would take an hour so I waited. It took 4 hours. The building was unprofessional - they had a folding chair for me to sit on my the garage. They did not tell me ahead of time but would not accept card, only cash. I politely expressed concerns about my service and asked for a discount for the inconvenience. He started cursing at me for saying that because he "worked hard on it" and said he didn't want a dime of my money, through my key in my hand and I left as fast as I could. I literally was afraid to be there.
Car came back dirtier then it went in. Said her main cleaner was out sick. Burnsville location.
They took an extremely long time as some of their workers did not show up for work. As a result, they did a very poor job on my car as there is still endless streaks in my front and back windshield and floor mats that still have dirt in them. I would not recommend unless you are looking for a 50% effort detailing experience.
If I could give this business zero stars I would. Aunt had an appointment today at 11 AM that I scheduled last week. This was at the Minneapolis location on Minnehaha Avenue. I called him 15 minutes prior to getting there. There was no answer on his phone and no option to leave a voicemail. Within two minutes of arriving he calls me back and explain that that location is closed for today. And that he is stuck in Shakopee. He said that I could drop it off and put my key through the door entrance and that he would come tonight between four and seven to do it. I then get a call two minutes later and he is asking me if I can drop it off tomorrow and he will be there between 8 o'clock and 1 PM to work on it and that he would upgrade me to the gold package. I had arranged care for my son and a ride to drop my car off and go elsewhere. Not only did I lose my money paying on Groupon I also had to pay for the babysitter. Do not use this business at all. In fact it should be shut down permanently. Please go to the Better Business Bureau website. And look at all of the complaints that have been filed. Also. If you have unfortunately purchased this Groupon for this business make sure you do not call and give him the coupon code. Another thing that I realized is when I gave him the Groupon code he redeemed it right away. Which does not allow me to therefore get a refund from Groupon So please no matter what do not purchase the Groupon for this business at all ever !!!!
JoJo, Dawson, Chis, and Peyton did a wonderful job! Got my car looking ready great and ready to sell! Will definitely be going back in the future!
Excellent job of detailing. Prompt and delivered when they said. Would recommend Top Gun.
It was very easy to schedule an appointment and they did a very good job at detailing my car!
From Our Editors
Attention to detail has two meanings at Top Gun Auto Detail. It describes both the shop's staff and the praise cars receive after being cleaned so meticulously. During interior detailing services, technicians tidy dashboards, consoles, steering wheels, and trunks. Armed with products by 3M and Malco, they shampoo upholstery and condition leather and vinyl, making it as soft and smooth as a kitten playing a soprano saxophone. Exterior services range from washing and hand waxing to headlight restoration and light bodywork.
Top Gun Auto Detail