blackcareverywhere.com, Mount Prospect

Thank you so much for taking the time to share your experience with us! We truly appreciate your loyalty and the trust you've placed in our services during your trips to Chicago. It's wonderful to hear that your previous experience with our SUVs and organization left such a positive impression. We sincerely apologize for the confusion during your most recent visit, particularly regarding the Groupon issue and the vehicle preference. We understand how important it is to have everything run smoothly, especially when you're traveling for such high-profile work. We’ll make sure to review our booking processes to prevent similar miscommunications in the future. As for the vehicle preference, we completely get it—after recording with someone as influential as Kanye West, we understand why you'd prefer the SUV experience! We'll definitely take note of that for your next booking and ensure your preferred vehicle is reserved for both legs of your journey. We value your feedback, and it helps us improve our service. We look forward to welcoming you again and making sure your next trip is absolutely seamless and customized to your preferences. Thank you again, and safe travels! Best regards, Black Car Everywhere --- This response strikes a balance between acknowledging the issue, reinforcing your company’s high standards, and making the customer feel valued.