I was very unhappy at all with the rude, uncaring attitude of the worker who was supposed to assist us into the kayak and help make sure it was set up properly for us at the beginning of our trip. Not only did the young man not even bother to check out the tandem kayak before ordering my daughter and me to get in (we got in as soon as another couple got out and there was already over 3 inches of water in the kayak), he also couldn't be bothered to help us adjust the location of our foot pegs. He yelled at me and showed his frustration with me when I couldn't figure out how to unlock the pegs to change their position. When my 9-year-old daughter said she couldn't sit in the seat and put her feet on the pegs — she is 4' 7" tall — he glared at us and said, "Well, they are far in as they can go. If she can't touch them, she'll just have to deal with it." When I asked whether it was possible to adjust the seat in the tandem canoe so that the seat was closer to the foot pegs, he insisted it was not possible and walked off. Imagine my surprise when about halfway through our tour, my daughter managed to adjust the front seat of the kayak up. Luckily, the attitude of the dock worker did not deter from our enjoyment of our kayak tour, but it was a horrible way to start out and made a horrible initial impression. Had we been complete kayaking novices, I daresay that the inattention would have made us very nervous and tentative about the whole experience. L.L. Bean kayak tour leaders do a much better job making you feel more comfortable and fitted in the equipment.