Sears Auto Center

Retail
7103 DEMOCRACY BLVD, BETHESDA, MD 20817 7103 DEMOCRACY BLVD, BETHESDA Directions
Today 8:00 AM - 7:00 PM Open All Hours
+13014694228
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74% of 23 customers recommended

About this Business

  • Hours
    Sun
    10:00 AM - 5:00 PM
    Mon-Sat
    8:00 AM - 7:00 PM

Tips

250
8 Tips
Verified
Report | 2 months ago
Sales people disorganized, walk off without helping people, don't check to see if work is complete so people wait a long time unnecessarily.
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Report | 6 months ago
I made an appointment by the phone but when I arrive they told me that they will not be able to do the work by the time they set me. I had to wait additional 1 hour until they started to work on my car....
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Verified
Report | 8 months ago
Slow service, received the text that my car was done and still had to wait another 30 min to receive it. Not worth making an appointment if it still takes just as long
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Verified
Report | 8 months ago
Good service
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Report | 10 months ago
I was quoted a 60-90 minute wait. After two hours, I went back and found my car in the same parking spot where I left it. They forgot to work on my car. They brought it in and I saw someone by my engine for five minutes. Half an hour later I went back to see what was going on and they forgot about my car again. At this point I questioned them if I actually got an oil change. They assured me the guy was extremely fast and could do it in less than five minutes. So why was I there for 2.5 hours with a seven year old? Even if I got an oil change, I'm skeptical that they did a good job. I contacted customer service twice and they never responded. I will never go back. Wasted part of my life that night that I will never get back.
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Verified
Report | 11 months ago
The price was right. The work seems to have been done correctly. Minus 1 star for the long wait at check-on and pickup. 1 associate working the floor with several people in line.
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Report | a year ago
My appointment was scheduled for 8am but started ~8:30am, because the mechanic was late to work. The work covered by Groupon included oil/filter change and filling up wind washing liquid only, nothing else. I asked to rotate tiers and, as a result, paid $10 extra.
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Verified
Report | a year ago
I got there and dropped my car off by 3:40, I made an appointment for 4 pm and the shop closed at 5 pm, I was told to come back in an hour. They have a texting service, but I walked back at 4:45 since I hadn't heard from anyone and saw my car sitting in the spot I had left it- I saw someone walk to my car and drive it around back so it had not been touched for the hour I had it there. I had to wait until 5:20 to get my car. They charged me $7 on top of the groupon. I got the same exact service as what was matched on the groupon but was charged a disposal fee and was told I used more oil than the groupon allowed. Overall I just felt sketched out by the place- I wanted to pay before my car was ready and they kept telling me I couldn't (woman - alone in a closed auto shop- not fun) and now know its because they wanted to add on fees to the groupon. I wouldn't go back- they should add the fees into the groupon for better price transparency and stick to appointment times.
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Sears Auto Center

Sun
10:00 AM - 5:00 PM
Mon-Sat
8:00 AM - 7:00 PM
Groupon has verified that the customer actually visited Sears Auto Center.