When we ordered the cookie for our daughter's birthday, we spoke with the cookie decorator who said she would be the one decorating our cookie because we had requested a hedgehog in the middle wearing a birthday hat with the writing around the top and bottom. She said she loved hedgehogs, had one herself, and she would be happy to do our cookie. we go to pick up our cookie and the girl who helped us, informed us that she had never done a hedgehog before and she just tried to guess at what it looked like and I look over and the cookie decorator who assured us she had done many of them and would do ours was standing there and I asked her why she didn't do it when she told us at the time we ordered that she would and she just shrugged and seem to not even care!! she actually acted like she didn't even want to talk to us....We were shocked and so disappointed!! the hedgehog was tiny in the middle of this huge cookie and the writing was so sloppy! the letters were so uneven and so poorly done. I honestly know our 10 year old could have done a better job. Such a disappointment not only in the cookie and the artwork ( if you want to call it that! ) but also the attitude of the employee that did not even care that she didn't keep her word and make sure this was done correctly. Even with the Groupon, so overpriced for what we got! Please note: this was the Great American Cookie Company at the Haywood Mall - Greenville