Candlewood Suites Alabaster by IHG

Roach infestation This property is infested with roaches. Last night I went to use the bathroom before bed and there was a roach in my sink. I kill it and go back into the room and another roach going up the wall. I kill that as well. It was very late and I was exhausted from work so I turned all the lights on and tried to sleep with the lights piercing through my eyelids all night. It seemed to keep the roaches away at least. I was supposed to stay tonight but First thing In the morning I go down and tell them to cancel today and check me out. I let them know of the roach issue. They know about it. Didn’t even offer a sincere apology. Just checked me out and let me go. I typically choose the Candlewoods over the HI express even though they’re nicer (there’s one right next door to this candlewood) bc they have kitchens and I like to cook my meals. I moved over to the HI express today and now have to cook my food on a little campfire stove out of my work truck instead of a real kitchen bc of the roach infestation. I’m on the road for work 90% of the week and it’s just a small joy I get to cook a meal in an actual kitchen and not on the run in my truck. The staff here knows there’s a problem, isn’t doing anything about, nor is even being sympathetic toward your guests- diamond elite or not. This is not the IHG way I’ve known of in all my years of travel. And this most certainly isn’t how I’m used to being treated as a Diamond Elite member. I will never stay here again.

Don’t go here. The worst place I have ever stayed at. Absolutely filthy! Dog food on floor, the floors were sticky, elevator looked like it hadn’t been cleaned in years, trash in the hallways, sofa so stained and lumpy I put towels on it to sit down, I didn’t even take a shower as I didn’t trust their towels. No soap in bathroom or trash can. I will never stay at a candlewood again. It we hadn’t just drove 15 hours, I would have left. We slept a few hours and left.

Great hotel experience Bed was extremely comfortable!!! Was very pleased with the surrounding area with many food/shopping options nearby!! No free breakfast but they do offer complimentary coffee/tea/hot chocolate in the lobby as well as snacks for purchase! Surrounding area seemed very nice! Front desk staff was very friendly and accommodating! Full tub/shower combo in rooms which was nice!

Dirty We booked this hotel as it was pet friendly. Other reviewers commented on cleanliness, which is important to us. However our suite was very dirty and run down. Perhaps this is where they stow guests with pets?? On a positive note the front desk staff was very friendly.

Clean and comfortable This is a clean and comfortable hotel. Our studio suite had a kitchenette that was just fine for us. It offers no frills (breakfast, pool, open lobby area, etc.) but there are lots of restaurants in the area, and the location was perfect for what we were there for, In addition, unlike it's sister hotel next door (HI Express) this one is dog friendly. True that is could use some TLC, but that's all just cosmetics. Staff is very pleasant and accommodating.