Hampton Inn Birch Run/Frankenmuth

Employees didn't care (sarah) We purchased conjoined rooms and both room smelled like mildew and mold. It smelled like the basement of an old, not taken care of 1960s home. Went up to the front desk and sarah didn't care about the situation and did absolutely nothing about. Also there was long hairs on my bed that were not mine or my friends. I didn't say anything because I knew sarah would not care. Sarah had a serious attitude. 1 out of 10 would not recommend.

If this were our first Hampton stay, we wouldn’t ever try again. To say our stay was a disappointment is a vast understatement. The only bright spot—and it was impressive—was the way staff person checked us in. She was the perfect blend of professional and personal. We found her pleasant and extremely helpful. Unfortunately, I don’t remember her name, but we stayed on August 24, 2024, and she had unusual tattoos, especially on her right arm. This Hampton needs an infusion of money and management. Although it WAS clean, we were astounded at the shape of our room. The bed skirt was half off of the bed and pooled on the floor. There were stains on my comforter and there were thread hanging off it everywhere. The wall above our window was spotted with stains. The blind must have been out of its track because it was difficult to operate. While we’re never surprised at wear and tear in room, the finish on the back of the bathroom door hit new heights. I can’t believe that wasn’t immediately fixed because there were big strips of veneer missing. Speaking of the bathroom. We realize that many motels and hotels are changing from bar soap to liquid options, but they need to consider who might be staying in the room. I’m 5’1”. I couldn’t even reach the top of the bottle to dispense any soap. Plus, the nozzle was gummy, proof that it wasn’t routinely cleaned. Breakfast was another head-shaking experience. We had three choices of hot beverages: hot water, decaffeinated coffee, and a light roast. My husband wasn’t happy. I’m a tea drinker. Only one black tea was offered and it was an off brand. When I dispensed the “hot” water, I discovered it was tepid. For me, the most telling part was when we checked out. The woman at the desk did NOT ask how our stay was. I would have politely told her that the motel did not live up to our expectations of a Hampton stay. I suspect she didn’t ask because she’d already heard too many complaints about how shabby the motel was. This motel is in a great location, and we’ve stayed there before with no complaints. Next time we’re in the area, we’re going to look at other options.

Got the job done. Nice distance from Frankenmuth, easy on to 75. The hotel definitely needs some TLC. Not up to standards of most Hampton Inns. Breakfast was good, pool was nice, nice staff. I think the newer Hiltons are just so sparkling that the conditions were a bit surprising.

No room for my child. I booked a room for my 18-year-old child for late arrival as they were traveling back from Detroit for a concert. The room was booked in the Hilton app and added him as a registered guest for the room. Upon arrival at 11:30 PM, the property refused to give him a key as he wasn't 21 years old. There was no indication, when booking the room, of this policy. We subsequently booked a room at the local Holiday Inn Express, so they had a place to spend the night, at a significant expense. I've been a Hilton Honors Diamon Member for 20 years and have never had an experience like this. When I called into the Diamond Help Line, they didn't understand the issue either. When I called the property, they said this was their policy. Bottom line, as the room was registered in my name, I am liable for the room. My days of loyalty to Hilton have come to an end.

Nice hotel, great value We stayed here 2 nights for a weekend trip and we really enjoyed our stay. We chose our room in the Hilton Honors app and picked a 3rd floor room. The 3rd floor was very quiet and easily accessible by either the elevator or the stairs. Our room was clean, stocked and had a mini fridge, which came in handy. The hot breakfast was good with a nice selection of options. The hotel is only a few minutes drive to Bronner's and Bavarian Inn. Overall, we enjoyed our stay and we would stay there again.