Hyatt Carmel Highlands

Classic Hotel With Terrific Ocean Views We have stayed here a number of times before and just completed another stay this week. This resort consists of both a hotel and a timeshare and it does not appear that the rooms are used interchangeably. The timeshare section appears to be a joint marketing venture of both Hyatt and Marriott. We stay in the hotel section so my comments pertain primarily to it. This is an older classic hotel so those expecting furnishings equal to those at Park Hyatt or Ritz-Carlton hotels will be disappointed. The hotel has very high rates which primarily reflect its location- perched high up with spectacular ocean views from most rooms. We always stay in an Oceanview Townhouse Spa Suite. These have great views but are two story with 14 very steep stairs leading down to the bedroom, so not suitable for those with disabilities. The bedroom area has a large Jacuzzi tub. The rooms are spotless and housekeeping is excellent but they do show some minor wear and tear despite the resort trying to keep up with it. I highly recommend this resort. We have always had friendly and helpful service from the staff. One warning to those contemplating a stay in the near future: there was a sizeable landslide near the pool which will take some time to fix so the pool will not be available in the near future. The hot tub near the pool is available.

Worst place! Don’t stay here! This place is disgusting. The smell is horrible. DONT STAY HERE! They gave me keys to a room and when we made our way over there were people just moving in as well to the same room! I’m so incredibly disappointed. The room we ended up in reeks of mildew and dampness. The state of the buildings is decrepit. The view looks nothing like they show you online.

Very disappointing - don’t pay more than $150 a night Sadly we will be checking out early of this hotel and moving elsewhere. The room and service do not match the price at all. On arrival there was no one to greet us at our car and no welcome drink. We couldn’t get a glass of wine after 10pm after a long drive, as the restaurants and bars shut, and there is no room service option. On arrival in our room, we were very disappointed by the basic standard. Our room was very dated and needs refurb. The mini fridge was so noisy we had to unplug it to be able to sleep, and we could hear every movement and conversation of the person staying in the room above us, including at 4am! There were no in-wall accessible plugs for us to charge our electronics. The shower only caters for those below 5ft5 and is over a bath with very poor drainage. The blind had wear and tear with holes in it and the walls need repainting. Hugely disappointing as the images online make this hotel look fabulous, but I strongly recommend you read all the reviews before booking. It is not worth the money and we would not recommend this hotel if you like a bit of luxury and want a undisturbed sleep. In reality and after staying in many hotels across California, this is a $150 a night hotel maximum, yet they charged us $650 a night. Expectations were not met.

Extremely Disappointed We got on ocean view king room. The access to room is terrible as there were many meandering steps to have to carry luggage. Definitely not accessible for an older person or weaker person. The room is very dated (1970's?) The room is much smaller that the advertised picture. 3 feet max from foot of bed to wall mounted TV. No cabinet and desk as shown in site picture. Bath tub would not drain-had to completely remove stopper. No dresser to unpack in to. Our room has a small landing and 2 steps down upon entering. The small refrigerator/bar cabinet is at the top of the landing by the door with little room in front before falling down the 2 steps - dangerous (I did fall). Loud Hwy 1 traffic noise but nice view of ocean. Definitely not worth $560/night

Good But Not Great Based on all the reviews here, we arrived with low expectations, but overall were pleased with the stay. Pros -- This property is absolutely beautiful. The views are world-class, and the grounds are well tended and lovely. We had an ocean view townhouse suite, and it was quite nice. Not new, but overall in fine condition as far as wear and tear goes. The size was wonderful, with a bathrooom, kitchen, living area and balcony on the top entry floor, and the bedroom, large bathroom and whirlpool tub on the lower floor. The bed was very comfortable. The breakfast included with my globalist status was excellent, and fully met the terms of the globalist program. We also had dinner one night at the restaurant, and while the views were amazing, the food was just barely on par for the price and location in my opinion. Other than our check-in experience described below, we found all the staff to be friendly and helpful, particular the valets and bellmen (though perhaps they could use a few more). Cons -- Arrival and front desk service was terrible. When we arrived at the valet area, there was no one to greet us. After waiting awhile, we hauled our luggage up the long ramp (the other option is a steep flight of stairs) to the entry and front desk, and found there a very apathetic check in agent. However, while we were waiting, a valet (Juan) did come up to us, took our bags and escorted us to our suite, then parked our car. He was very friendly and helpful, and offered us the complimentary champagne that the front desk agent neglected. While the bed was comfy, the towels in the rooms were terrible, very rough and threadbare. The showers are also quite small and in need up modernizing, though they were clean and functional. The one other issue we had is that when we got into our room, there was no drain plug in the whirlpool bathtub. We called the front desk, who had a very hard time understanding what we were even talking about or why we would want a drain plug, and they were not able to provide one until the next day. Overall, we really enjoyed our stay. Maybe we got lucky with a nicer room, or maybe our low expectations made it more satisfying than some of the other travelers, but we definitely will return, and have already made a booking for the same weekend next year.