Embassy Suites by Hilton Raleigh Durham Research Triangle

Fantastic Service! I stayed three nights at this hotel for my 2024 family reunion. The stay was flawless-- from our arrival to our departure! We were able to check in very quickly and were given options as to where we would like our room to be. The set up of this hotel is super convenient and very close to the airport. The morning breakfast is great and the evening reception is a great opportunity to relax with your traveling party. The only thing about this hotel that I didn't "love" was the mattress as it was extremely firm. Overall, it was a great stay!

Excellent The stay in this hotel was excellent, the attention of the people who work there was excellent, the rooms were clean and comfortable, the restaurant service was very good, it has all the comforts for a pleasant stay, 100% recommended if you are in North Carolina , United States,

A Disappointing stay at a usually reliable hotel A Disappointing Stay at a Usually Reliable Hotel I am a regular guest at Embassy Suites, but my recent stay was nothing short of disappointing. Here’s a rundown of the issues I encountered: Paid Snacks Not in Room: Upon arrival, I found that the snacks I had paid for were missing. When I inquired at the front desk, I was told there was no housekeeping available to bring the snacks, though someone eventually did. Unfortunately, the snacks provided were expired. Expired Snacks and Poor Service: When I took the expired snacks to the front desk, the staff member (Thomas) was unhelpful and unsympathetic. He did not apologize, and after some back and forth with more expired snacks, I was given a larger bag of chips that was not outdated. Dirty Room: The small bed in our room had dirty linens, including makeup stains and dirty pillowcases. The floor was unclean with hair and items left behind by previous guests. This room was clearly not cleaned properly. Dirty Replacement Room: Kirstin from the front desk moved us to another room and checked it herself. However, this room also had issues, including a significant amount of animal hair on the floor, triggering my allergies. The room smelled stale, and light switches were visibly dirty and had not been properly cleaned as well. Lack of Security: The building did not feel secure. Although there were signs to park at own risk, the expectation to stay at my own risk was unheard of. Both side doors, which were supposed to be secure, were not locked, and anyone could enter the hotel without a key card. Unresponsive Staff: The overall attitude of the staff was indifferent. Kirstin nor Thomas followed up to see if the new room was satisfactory. Customer service over the phone was the most helpful. I slept on top of the covers in long pants and long sleeves due to the unclean conditions, which led to a very uncomfortable night. The hotel felt dated and poorly maintained. This experience was a stark contrast to the standards I’ve come to expect from Embassy Suites and Hilton. I hope that management takes these concerns seriously and makes necessary improvements. Based on this stay, I am reconsidering my upcoming stay at another Embassy Suites and might explore other hotel options or Air bnb

Worst Embassy Suite experience ever!! No luggage assistance on arrival. Find a trolley and take your own luggage up. Only bottled water in the room at $8 per bottle, no complimentary water given. Rooms not made, and excuse that "Since Covid" this is our policy was pathetic. RUDE!

worn down and over price the rooms were really big. the bar was very good. the breakfast was also very good. those are the positives. the rooms have not been kept updated. i wouldnt say dirty but definitely "tired". the air conditioner in our room sounded like an airplane. based on the above this hotel is way over priced. there are much better options in the area. try the aloft near the NC State campus.