Staybridge Suites Cedar Rapids North by IHG

Poor Experience in Cedar Rapids IHG Property I have stayed at many IHG properties but this one was memorable for all the wrong reasons. I was greeted at the front desk by a very friendly person who acknowledged me but had no clue I requested a top floor room in my reservation. She offered they were short staffed, not sure why she did. When I got to my room, it appeared nice, but that is where it ended. There was mold in the bathtub, no water pressure in the shower or bathroom sink. My wife went to take a glass out of the cabinet only to remove a glass that had a large part of the glass missing exposing sharp edges. The other glass that was in the cabinet was dirty. The closet doors were ill fitted and did not close together. Upon checkout, the desk clerk barely acknowledged that I was standing in front of him and did not even ask how my stay was, which has always been a constant for IHG properties to ask.

Ants Ants! There were ants on the counters in the kitchen and bathroom. All over our toiletries, our toothbrush, the towels. Gross. Good thing the cvs is right down the street to get new toothbrushes. The bathroom is dirty, especially the floor. Maybe the ants came in the window that doesn’t close all the way. The coffee was good.

Charged $100 for incidentals, according to GM, that were not my doing I just completed my expense report for work and discovered a $100 incidental charge for my stay at this hotel. I contacted IHG to let them know and they also transferred me to the hotel and I spoke with the General Manager who was unwilling to listen to reason. The GM of the hotel stated that the charge was for a bleach stain to their carpet. I replied that if there was a stain it was not from me. The carpeting in front of the air conditioner was soaking wet with water and the windows were actually not sealed properly so the wind and rain storm that was happening that night was actually blowing the shades around. I did not inform the hotel because it was so late and I had worked and traveled all day and by the time I discovered this it was so late and I was so exhausted. So I just covered the soaking wet carpet with towels. Towels at a hotel are also bleached so perhaps the towels ran into the soaking wet carpeting that I layed them on. When I left the next morning I was going to notify someone but there was no one at the front desk. The General Manager of the hotel said they have pictures of the stain. I asked her to send me those pictures dated and time stamped with the date I checked out as well as current pictures of the stain dated and time stamped to which she said she would and she took my phone number and repeated it back to me and has yet to send me pictures and this was over 2 hours ago. In addition, who is more likely to have bleach, me as the patron staying in a hotel room for the night or the cleaning staff with their chemicals? I also asked the GM of the hotel that I spoke with why I wasn't notified of the damage and the charge to which she replied, I'm sorry and you should have been. But I wasn't and this is a terrible way to do business and an outright lie. I love your brand and have never been so disappointed as I am right now in how this is being handled. This is a terrible way of doing business on the part of this hotel.

5 stars We have stayed at this location on 3 or 4 separate occasions and this is by far my favorite long term stay hotel. The location is great, the rooms are absolutely spotless, most of the staff is extremely polite, the common areas are spotless, and there is free laundry which is great for travelers. If you are in the area looking for a long term stay hotel this is a great option.

Not the best but I guess not the worst. Average stay at an average place. It’s gets a 3 because the room was clean and spacious. Didn’t get any higher because bfast was average at best and hotel did absolutely nothing to prevent other guests from being quiet after several requests at 11p and 4a. Would stay somewhere else if we had a reason to visit Cedar Rapids again.