Hilton Garden Inn Cleveland Airport

Cleveland, Ohio United States of America

Hilton Garden Inn Cleveland Airport
4.5
Select room:
Availability
rossde
356 days ago
great response to issues. The way I evaluate hotels has to do with how they respond to requests. We called down an hour after arrival to report water on the bathroom floor. We thought there might be a toilet leak. They told us that someone would be up as soon as they had finished with a prior issue. We then discovered that the leak was from the ceiling. We called again and two people responded right away. One was the manager and she moved us immediately across the hall and offered us free breakfast. We have stayed here now 3-4 times over the past few years and always have had good experiences here and we like their attention to detail and commitment to their guests. We took their shuttle to the airport at 530 AM this morning and they were right on time.

Amenities

Pool - Indoor
Spa
Center- Fitness
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Cleveland (Hopkins), Hilton Garden Inn Cleveland Airport is within a 15-minute drive of Lake Erie and Christmas Story House. This hotel is 10.8 mi (17.3 km) from Great Lakes Science Center and 10.9 mi (17.5 km) from Rock and Roll Hall of Fame.

Rooms
Make yourself at home in one of the 168 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.

Amenities
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.

Dining
Satisfy your appetite for dinner at Garden Grille & Bar, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Cleveland? This hotel has 3000 square feet (279 square meters) of space consisting of conference space and meeting rooms.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Michael K
|1 review
Disappointing Hilton Garden Inn Cleveland Airport This is a lower quality Hilton Garden Inn. Although apparently recently refurbished, the quality of the facility leaves much to be desired. Poorly grouted bathroom tiles, flaking paint on walls, uncomfortable mattresses are examples of this. But worst of all was the air conditioning (according to maintenance brand new and recently installed) was unacceptably loud. This was also the only Garden Inn at which I have stayed which did not have coffee available in the lobby in the evening. In summary, adequate but no more and for that level of accommodation, grossly overpriced.
rossde
|1 review
great response to issues. The way I evaluate hotels has to do with how they respond to requests. We called down an hour after arrival to report water on the bathroom floor. We thought there might be a toilet leak. They told us that someone would be up as soon as they had finished with a prior issue. We then discovered that the leak was from the ceiling. We called again and two people responded right away. One was the manager and she moved us immediately across the hall and offered us free breakfast. We have stayed here now 3-4 times over the past few years and always have had good experiences here and we like their attention to detail and commitment to their guests. We took their shuttle to the airport at 530 AM this morning and they were right on time.
1028Travel
|1 review
Almost Perfect This is a really beautiful, well-kept hotel but before I sing the praises, let me point out two small things which need improvement. The pillows were the worst pillows ever. We would have been better without any. They look nice but had no volume...they were flatter than flat. There is a nice outdoor patio attached to the hotel (see picture of hotel). The bright orange cushions are not so bright nor orange any more. They definitely need to be replaced with cushions that are weather-resistant. They are faded, dirty and look repulsive. I can't imagine who would sit on them. Now, on to the merits...The staff was efficient, friendly and pleasant...especially the waitress on Saturday night who couldn't do enough for us when we ordered and sat outside on the patio. She must have made 5 trips in and out just to be sure we had everything we needed. We used the pool and it was clean with plenty of pretty rolled green towels at your disposal. Our room was decorated nicely and extremely clean. The bathroom was perfect...looked brand new. There is a restaurant and bar but no complimentary breakfast. We had hamburgers and fries at the restaurant...very good. Very pleasant stay...would return if in the area.
Susan F
|1 review
Won’t stay there again The access road is terrible. Bathroom was very small and didn’t feel super clean. No free breakfast. Walls seemed pretty thin as you could hear traffic passing by. On the plus-side, two free water bottles in the fridge and the staff were very friendly.
Bruce S
|1 review
Good place for airport needs A solid choice for stay near the airport. Good sized rooms. Customer service very friendly, even though they missed up the Diamond FBC...took over 10 minutes to attempt to fix it at checkout. Great shuttle. Restaurant is busy, as there is very little to eat in the area, accept a very good tavern 2 blocks away. Elevators a bit slow and clunky.

Explore more