Quality Inn Clute Freeport

Charged 200.00 for their nasty carpet with previous water danage!!! Unreal they attempt to steal 200 from my card. Not one thing this rude manager Amber said is accurate. Lies about damage from previous water damage. Musty disgusting Carowinds, vent fan in bathroom inoperative, no chair I'm room, and diesnt even follow Choice Hoteks policy. Asked to use a vacuum cleaner they only had one. Told me no. Never once did dismissive manager bother to offer a different room or to check out the carpet. Nope... they wait a week then charge my card 200.00... Corporate saud in every aspect they were wring... I asked to see tge invoice for their supposed steam ckeaning. Of course... they didn't have one. No chair in the room, worst most inexperienced staff ever. I had to practically beg for a broom...then had to go next door to a real hotel and borrow cleaner to put in the carpet. Choose any hotel but this one. Not once did this manager Amber ever bother to check the disgusting crowd smell. Corporate totally disagrees with me being xharged 200.00 for them to steamclean the carpet. It should be done anyway after a guest stays for longer than 8 days. And no Amber... I do not have to allow unmasked and ungloved housekeepers into my room every 3 days. Great way to acquire COVID...bottom line steam cleaning a carpet is not damage to a room... per Corporate once again. Quit lying to paying guests. She actually saud if a service animal is in a room for 8 days tgeybwouksnt normally steamclean the carpet... how utterly unhygienic and 100% against your own policy.

Good place to stay For those who like room access from parking for convenience from car to room, but parking in front is lacking unless you have handicapped/accessible needs. Hot breakfast served from 5:00 - 9:30 AM weekdays. Old worn carpets should be replaced with "hardwood"floors for cleanliness. NO PETS is a big plus here.

Avoid this hotel if at all possible! This is almost the worst place I have stayed in! The 1st room we were assigned had MOLD in the picture frame, bathroom and ceiling and smelled like old musty b****. The second room was an improvement, but it had a smell of cigarettes. WARNING- this hotel is all access from the outside; no inside hallways. Breakfast was constantly cold and not maintained, and the staff was sloppy. Impressive was the belch that the front desk GIRL did while we attempted to eat. This motel is for construction crews only so seek other accommodations. We will not be returning!

Clean Rooms, Rude Employees Pros: GREAT price, Clean rooms, quite, fast wifi, and decent breakfast options........ Cons: VERY RUDE FRONT DESK EMPLOYEES, their overall ATTITUDE is HORRIBLE!!!!!!!! Lack of GOOD Customer Service is the only reason I rated them 3 stars!

Bad management Reserved handicap room a month in advance..didn't get it gave to someone else. On day 3 got into a handicap room but wasn't enough parking for handicap rooms.you mite have to park across the parking lot . Management was bad . But staff was great..