Quality Inn Spring Mills - Martinsburg North

Definitely Do Not Stay Here! This property is under renovation (July 2024), but they continue to charge full price. I travel very frequently and have stayed at properties under renovation many times… if you travel a lot, it is inevitable. There are two types of hotel management through a renovation project… one type of manager invests the effort and resources necessary to minimize the impact of the renovation on guest experience. The other type of manager uses the renovation as an excuse for the property to be totally disheveled, dirty, and without any accommodation for the inconveniences of living and working around a construction zone. The manager of this property has chosen to be the latter of the two. This property is not maintaining brand standards during the renovation. There is dust, dirt, materials, and equipment everywhere. I stayed at this property a few years back and the management was terrific. The property was clean, the staff were friendly, and I could tell that there was just an overall good sense of cohesion and drive to satisfy the guests. It is obvious the property has changed hands, and the management doesn’t have a solid grasp of what US hotel guests expect out of a low/mid-range property. The dust, the dirt, the noise… and ALL of the inconveniences, with no concern for guest experience… or even safety. It’s hard to say that your property is pet friendly (or kid friendly) when there are exposed (and live) electrical wires hanging out of the wall in the hallways. I rarely book a hotel without doing sufficient research… but I was passing through late at night and needed to stop for the night. Learn from my lesson, don’t stay here!

Nothing like the pictures! The hotel is frozen in renovations. Pool empty, hallway and elevator dirty. The room we stayed in for 2 nights was clean, but no hooks for clothing in bathroom, doors scraped up, no toilet paper holder, towels bare thin. We were there Tues to Thurs. No work being done. Maybe they should close down and get the work done? Construction materials sitting around.

AWFULLLLLLLLLLLL-Stay Away!!!! STAY AWAY FROM THIS PLACE… 1). It is under construction/renovation and there is no warning about this. (2). Walked into a very dirty room that was unclean and not ready for us. (3). Hotel did not want to refund us for the room and after providing pics —— learn from our bad misfortune and stay away from this pace—— the price is not worth it!!!! *******Buyer Beware*******

Will never stay here again. Filthiest bathroom I have ever seen in a hotel. Bed was comfortable and "appeared" clean but I couldn't trust anything after seeing the bathroom. Couldn't change hotels because we were in the middle of a big storm. Phone looked like it hadn't worked in years.

bed bugs - stay away I arrived at your hotel at 1220 T J Jackson Dr, Falling Waters, WV 25419 on 11/23 around midnight. Around 1 am I found a bed bug in my bed. I promptly told the front desk about the bed bug in my room and showed them a picture of it (attached for reference). That time and location stamped picture is attached. The person working the desk said "you could have just killed it and told me about it in the morning." I was upset and asked to be put in a different hotel or refunded. The employee explained that he couldn't put me in another hotel because it was too late and that he couldn't refund me because he didn't have access to the computer system. He told me to come back the next day and the manager would be able to help me. When I returned the next day, the front desk employee didn't answer the desk bell until the third time because he was playing a video game on his phone in the back and didn't hear me. When he did come out to talk with me, he also refused to give me a refund and explained that the only way I could get a refund would be to email the GM who is only accessible through email. He also would not give me a receipt for the stay because the system had already checked me out. He was rude and not at all empathetic to my situation. Because of all of this, I had to book another hotel at 2 in the morning, spend a higher rate to get in, travel there, put my belongings in the dryer for 30 minutes to make sure the bed bugs were truly dead, take a shower, and I didn't get to bed until 4 in the morning. I was also bitten at least once by a bed bug. The combination of a complete lack of customer service and a horrible experience is infuriating.