Hyatt Place Waikiki Beach

Great location, but partial ocean view Visited in January for the MLK holiday weekend. Weather was good except for Saturday morning rain but cleared up for a beautiful day. I had purchased three rooms for my family. One room included the parking. When we arrived we were told the parking lot was full. I told them my room included parking. They doubled checked and no issues about parking after that. Room one: two beds with sofa sleeper. Three people slept comfortably and the sofa sleeper had a thick mattress. Room was in the front tower which has the elevator by the lobby. Good size room with balcony facing the ocean. Partial view of ocean due to Twin Fin Hotel blocking some views. Room two: Superior king room with one bed. Large room with balcony. Partial ocean view due to Twin Fin hotel. Room has very large safe. I was able to fit my large backpack in there. Has a small frig. plenty of drawers for clothes. Corner desk. Balcony has two chairs and small table. Bathroom was small. Shower pressure good with lots of hot water. There was a fan in the shower area. Nice. The lighting around the sink/vanity area was dim. Bed was very comfy. A/C worked very well and not noisy. Room three: standard king. This room was in the back tower. Upon entering everything looked fine. Great view of ocean but tried to open balcony and door was locked shut. We called maintenance and immediately told that the balcony was under construction. What! Why weren’t we told at check-in at we wouldn’t have balcony access. I immediately went to the front desk and they apologized but weren’t able to move us. I told my cousin not to unpack in case they moved her. An hour later I was contacted by customer service and I explained what occurred. They were able to locate a room that was just cleaned and moved my cousin. Why give someone an out-of-service balcony room without mentioning it in the first place. When I went to the lobby to exchange the key. I realized that the “customer service” person was the same front desk person who earlier had told me they couldn’t move us. So I want to thank Nainoa for making a wrong Right. Thank you for making this trip for my cousin more enjoyable on her first time in Waikiki. Breakfast: Breakfast was outdoors on the third floor. While the breakfast options aren’t bad and grateful it was included, the first morning there was very windy and cold. Their tables are out on the open and it wasn’t comfortable trying to hold down the plate and everything. I ended up taking everything to my room. The pool is in the same place breakfast is served. It’s so small. Never used it. Lots of places to eat within walking distance. The complimentary beach chairs are great. Only chairs, no lounge chairs or umbrellas. Plenty of beach towels. The beach near the hotel is very nice. It’s one of the reasons we chose the Hyatt. There’s absolutely nothing bad about this Hyatt. The price was good for the large balcony rooms in the front tower with breakfast included. Convenient to almost everything. Very clean.

Hidden fees!! So there a ton of hidden fees that are not posted on the site. You have the room price, plus a destination fee, a destination accommodation fee, a destination fee OTAT, and a destination fee general excise tax! Which came out to an additional 300 dollars for a 4 day stay! Total robbery!!!! Just be honest and put all that extra charges in the price of the hotel room….

Beachside Comfort with Outstanding Service My family and I had a wonderful stay! The customer service was truly exceptional from start to finish. We enjoyed the tasty breakfast each morning, and we really appreciated the thoughtful beach amenities—chairs, towels, and even a boogie board ready for us to use. The beach is less than a block away, which made everything incredibly convenient. We’ll definitely be staying here again on our next trip to Hawaii.

Best Hyatt in Waikiki! Great place. This hotel is not fancy in Waikiki but outstanding in many ways. The location, friendly staff, the open air lobby and clean comfortable rooms. We travel a lot. We give good reviews and some bad when deserved. One of the best values in Waikiki. We like this hotel very much. Stay here!!