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The Westin Houston, Memorial City

Houston, Texas United States of America

The Westin Houston, Memorial City
4.5

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A5638NOchristianp
4 years ago
Great Customer Service From the front desk to management to the valet staff (specifically De’andre and Rafael) the staff was so friendly and helpful. You can’t approach the front door without the staff grabbing the door for you. Very nice room and workout area. A pool would have put it over the top! Was a great place to stay for our first Astros game.

Amenities

Pool - Outdoor
Spa
Center- Fitness
Internet - Wi-Fi - Free
Restaurant

Property LocationLocated in Houston (Memorial), The Westin Houston, Memorial City is steps from Memorial City Mall and a 3-minute drive from CityCentre. This hotel is 3.7 mi (6 km) from Westheimer Rd and 11.8 mi (19 km) from Downtown Aquarium.

RoomsMake yourself at home in one of the 289 air-conditioned rooms featuring refrigerators and LCD televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

AmenitiesEnjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

DiningEnjoy Mediterranean cuisine at O-24 Grille, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are served on weekdays from 6:30 AM to 11:00 AM for a fee.

Business, Other AmenitiesFeatured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Houston? This hotel has 32223 square feet (2994 square meters) of space consisting of conference space and 17 meeting rooms. Self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
KellyA709
Few amenities open This hotel was a major disappointment, especially for a Westin. Numerous areas were closed, including sundry shop when I had a headache. The pool is tiny and was way too crowded for Covid times. The gorgeous bar was closed. Our room was not well cleaned before arrival. There was no soap in the room or toilet paper. Took 4 hrs to have soap brought up. The parking garage is expensive and not well lit for a major city with lots of crime. We were very disappointed. I will not stay here again.
Bigdaddyfam
4p guaranteed denied to titanium I was just told that when my 4p guaranteed titanium late checkout was cancelled then move just to 1p because I am in a suite using a suite night reward. Marriott on phone and website clearly states that for titanium 4p is guaranteed regardless of room type except at resort and convention hotels. If they are not claiming convention status then policy is being violated. Just reached out to gm by email and will let business travelers know what happens as w late night flights etc this is critical for the business traveler. Seems only locals here this weekend and really doubt room is sold soon. So to drive away titanium/ambassador business travelers seems bad call
A5638NOchristianp
Great Customer Service From the front desk to management to the valet staff (specifically De’andre and Rafael) the staff was so friendly and helpful. You can’t approach the front door without the staff grabbing the door for you. Very nice room and workout area. A pool would have put it over the top! Was a great place to stay for our first Astros game.
Helene B
024 Restaurant- The bartender, waitress, and #get it ALL done with a smile person# that deserves the super star award... Is Celia Flores. They were clearly not prepared for the huge crowd that showed up on a Wednesday night! Celia literally did everything but cook the food. She hustled drinks, food orders, room service/to-go orders and never seemed to complain. There were at least 20 tables and a full bar and she never stopped providing great service. Oh, and the food and drinks were very good! Highly recommend the salmon dinner.
Daves8989
May 2021 Business This is a great hotel. Easy access to highway. Great food at the restaurant and very clean. Parking was nice and secure. Staff was helpful and overall top notch hotel that will certainly see me back again .

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