Comfort Suites Independence - Kansas City

Lets try to sell a smoking room as if its non-smoking. We booked this room after driving all day. When we entered our non-smoking 2 queen suite it was obvious it had been smoked in. The stench made the back of my throat sore. The hotel was full and no discount would have been enough to live with that smell. We were first told "We don't have a way to tell if its been smoked in" Then we got to the we knew it had been smoked in but didn't want to take it out of inventory. So though they knew it was nasty smelling they didn't want to lose the revenue for the room as it should not have been available to be reserved. We got back in our car and drove down the road until we found another room. As most hotels in the area were full this took us some time to accomplish. I would not trust the management or staff at this hotel to behave in an appropriate manner when confronted with an inconvenient situation.

Okay for my one night stay When pulling up to the hotel, the area looked sketchy. Probably because there is an overgrown empty lot in front of it. It made me hesitant to go inside. Luckily it was much nicer inside the hotel. The staff was friendly and the room was clean. The only real complaint I had was this hotel claims to be dog friendly but there isn’t really an area for dogs. This hotel is not fancy and is probably similar to most of the hotels in the area. The location was good and there were a lot of restaurants nearby. It was fine for my one night stay.

Not a good experience I usually give places the benefit of the doubt but this will not be the case here. We had a non-refundable reservation (made that day on the road). When I stepped up to the counter to check in I saw a sign saying that the pool and hot tub were out of service. When I did my search for a hotel on several different websites (including the Choice Hotels website) I specifically asked for pool, hot tub and gym. The sign on the desk and on the door to the pool area looked to be very old!! So if they had been out of of service for a while I would expect that there is some form of warning for this. But maybe that is too much to ask. Check in was quick and easy desk clerk friendly. While looking for the gym I found the ice machine by gym was also out of service. Again all of the sign’s look like they have been there for quite a while!. Our room was very large and clean. However, 2 of the ceiling lights (not sure if CFL or LED) buzzed loudly every time they were turned on. My wife went to the gym in the morning but treadmill didn’t work. We didn’t do breakfast in the morning. It did not look so great. There was plain oatmeal but nothing to put in it. Another annoyance was that the fridge in the room froze our veggies but NOT our ice packs!! So that is $15 lost!! I will add that this is the second Choice hotel that we have stayed in that had an out of service pool without putting that information on websites.

Enjoyable Stay We came to this area for a concert and since we are Choice Members, we decided to give this hotel a shot. When we first got there, it took a little while to check in but I think the person checking in before us was having an issue. The staff was very friendly and the lobby seemed well maintained. The pool wasn’t open due to maintenance but those things happen. Our room had a musty odor when we arrived but I just turned the air down and by the time we returned, the smell was gone. The mattresses are firm, which I like. We had no issues with hot water. Their breakfast room was a good size, the staff was super nice and the food was good. All in all, it was a nice place and we enjoyed our stay.

A good Comfort Inn This is a modern and well maintained hotel near I-70 and the hockey arena. Lots of restaurants in the area. A perfectly good option in the Independence area. No issues with service or the room. Recommended