Homewood Suites by Hilton Indianapolis Northwest

Very unfortunate experience The hotel is understaffed and poorly trained. There is only one person on duty at any given time and although that person tries they are poorly trained and unsupported. There is no access to a manager and security is seriously compromised due to the lack of staffing. Their IT support is virtually non-existent.

Highly recommended. I had the pleasure of staying at this property for one night, and I must say it was an exceptional experience. José, in particular, made my stay incredibly pleasant. I highly recommend this hotel and commend José for his outstanding service.

Room key never worked, hot tub closed, and pool was gross Room key never worked, hot tub closed, and pool was gross. We had to get keys made 7 times! Yes Seven! Staff was rude at times and several smelled like weed. Got tub was closed with a sign saying it was shut down by the health department. Pictures of the pool online are glamour shots for sure. Pool is yellowed at the bottom and pool ladder was pure black below the water line (but stainless steel originally). Room was decently clean but was not typical Hilton Quality. The bathroom sink would not drain and needed snaked. Lastly, the mirror was gross when we entered the room. I would avoid this property unless you are in a pinch.

Nice Lobby, Filthy Rooms… The lobby and breakfast area were updated and clean. That’s where it ends. Our room door barely latched, you could see under and through the side of the door. The carpet, walls, chairs, ottoman, tables, nightstands, and couch was absolutely filthy. We stayed in the double Queen Bedroom. White stains on the couch, dirt and grime are actually worse than the most recent review below that covered the phones, door handles, doors, walls and tv. We actually had to call for someone to bring cleaning supplies as soon as we walked in but they refused to let us clean ourselves to make sure it was done properly. They sent someone who couldn’t speak English with a spray bottle and dirty cloth. You could tell only the tops of the tables and counter had been “wiped off” but the legs and sides, cabinets, fridge etc were so disgusting. The room looks nothing like the photos listed on their site. We thought maybe we would try again on a separate visit in February and called to ask for an “updated” room and was told nothing has been remodeled in the several years this front desk attendant had been working there and that “she’s been there for almost 10 years”. Ok…. So, we booked downtown Homewood Suites and were extremely happy we did! Pay the extra $10-$20 and see the difference! I’m absolutely shocked it was only that little of a difference in price but the service, breakfast, area and omg the rooms!!!! Again, the rooooooms!!!!!

Pick another place So $127+tax a night gives you a filthy outdated room. The hotel is either going through renovations or had some sort of accident. The entire place reeks of bleach and has fans and tarps visible. Usually with being a Hilton Honors Gold member I usually have priority to a high floor but I was sent to the second floor. It's only one night so no big deal. The big deal is the state of the room, wow talk about worn out. Carpets in dire need of a cleaning, old beat up furniture covered in stains and animal hair. Very old mattresses and the entire space begging for a scrub. I decide this was a good room to use a blacklight and lets just say the cleaning in this room is not done properly. Stains everywhere, the walls literally glow. Handles, light switches probably never cleaned, you'd think today that be a given. If I was given the choice to stay here again for free or sleep in my car.. I'd pick my car.