Hilton Garden Inn Kankakee

Kankakee, Illinois United States of America

Hilton Garden Inn Kankakee
4
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Bikerdr1
2 years ago
Very helpful during a stressful time We made a reservation at the Hilton Garden Inn in Kankakee because my brother-in-law was sick and dying of cancer. We wanted to visit him before he passed away. Ultimately, he passed away while we were there. The staff, especially Alex and Gwen (the manager) were very kind and helpful. After my wife’s brother passed and we extended our stay, Alex put us on the bereavement rate reducing the cost to stay. We asked Gwen for an extremely late check out because all family had flown out early and she accommodated us for no additional cost. The rooms were clean and comfy. I would recommend this hotel to everyone!

Amenities

Pool - Indoor
Spa
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Kankakee, Hilton Garden Inn Kankakee is a 3-minute drive from Kankakee Community College and 5 minutes from B. Harley Bradley House. This hotel is 3.2 mi (5.2 km) from Kankakee County Convention & Visitor Bureau and 5.7 mi (9.1 km) from Olivet Nazarene University.

Rooms
Make yourself at home in one of the 110 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and shopping on site.

Dining
Enjoy American cuisine at Great American Grill, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
127mimib
|1 review
Underwhelmed by this Hilton The name Hilton used to mean high quality. Sadly this hotel didn’t meet expectations. Chair was dirty, bottom of tub was painted and air conditioner would cycle 6 times trying to kick on an made a sound like a train whistle, The staff was very friendly and the breakfast was good.
OnAir37395684400
|1 review
Horrible Customer Service (Michele Blanchette) Very poor customer service. I contacted the hotel in reference to my digital key not working properly. I asked the lady on the phone, Michele Blanchette, for more information in reference to my issue. She began yelling at me, before I could ask her to calm down and just cancel my reservation she slammed the phone down in my ear. I called back again and asked the nice young lady, Laura, if she would please cancel my reservation and I would find another place to stay. I also asked for the managers information so I could report Michelle for her very poor attitude and nasty behavior. This is unacceptable for a Hilton. The hotel is very nice, clean and in a good location but the manager is rude and disrespectful. Please don't waste your time.
jewels299
|1 review
Bad stay this time. Usually you can expect that Hilton hotels are consistently great, but this was not the case here now. The hotel seems to be in a safe locale and looks good from outside. The inside needs cleaning. The carpets are filthy! We stayed on second floor and the carpets really need a cleaning. Carpets on first floors need to be replaced. They are torn and strands of carpet fingers can be seen stretched out. Looks terrible for a Hilton hotel. Don't even think about using the pool. There was so much chlorine in that pool that your eyes would sting from outside (I'm not kidding) the pool area through a door. Just walking through the pool area made you gag. Stains everywhere and on the floor in our room. The bed was clean and comfy. TV, coffee maker and such was great. Huge issue we had was that the folks staying above us had dogs and they barked and barked till one am! My husband went down to the desk twice and complained. This hotel was not even close to capacity and they put someone with dogs above another person's room. Who does that? We almost left. For what Hilton charges, this is ridiculous.
Ben_Richards
|1 review
It’s a Hilton - that’s good. It’s below average for a HGI. Found a lot of hair IN the bed. Not a welcome feeling or a good look with reception tooling around the lobby on personal calls. Been to many similar to same HGI layouts. This one is the worst for upkeep. Seems like this place may be surviving on brand equity.
Bikerdr1
|1 review
Very helpful during a stressful time We made a reservation at the Hilton Garden Inn in Kankakee because my brother-in-law was sick and dying of cancer. We wanted to visit him before he passed away. Ultimately, he passed away while we were there. The staff, especially Alex and Gwen (the manager) were very kind and helpful. After my wife’s brother passed and we extended our stay, Alex put us on the bereavement rate reducing the cost to stay. We asked Gwen for an extremely late check out because all family had flown out early and she accommodated us for no additional cost. The rooms were clean and comfy. I would recommend this hotel to everyone!

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