Best Western Kilmarnock Hotel

Poor The pillows are the size of a couch pillow the cases were folded over. The fire alarm woke us up at 3:45 am most likely from bad wiring the fire dept has been here 45 times in 18 mos. That info was from the firemen that showed up. The man at the desk left over the situation and we had to wait for new staff to arrive before we could go back to bed. This place is old and creaky. Not a good stay at all.

Give Patrick a raise!! Clean property. Nice rooms. Had everything I needed for a quick trip. Solo trip. My room was nice and quiet. Away from the lobby as requested. Location was convenient to food and activities. Safe. LOVED the front desk man, Patrick. He was super helpful, professional and friendly!!

HELP WANTED This location must have a hard time finding custodial and housekeeping staff. Our stay lasted three days and a no one from the housekeeping staff ever enter our room. Even the landscaping needs attention. The place looks a little run down. On the positive side , my bed was comfortable and I slept well.

worth the drive to go somewhere else Hotel old and dirty. Employee was very rude. Things were broken. Had huge family event and every family member had an issue with there rooms. There were at least 20 rooms booked. Charge 4 star prices and is definitely a 1 star. We had reservations to return bc that the closest hotel within 20-30 miles but we would rather drive.

Only Option and THIS SUCKS!!! This hotel needs a gut and remodel. The BEST thing about my stay was the young man that checked me in 07/05 around 7pm. He was EXTREMELY pleasant and helpful!! Now, the hotel first of all you can hear EVERYTHING no matter what floor you're on. When I was downstairs I heard people walking/running above my head. The pool was out of service. Also, they don't have an abundance of towels and wash clothes. The fact that we turned our towels in that morning and our room wasn't refreshed with new ones and then when we went to the desk to ask we were told we had to wait until they washed/dried towels for us to get more at 7pm at night is quite ridiculous. Saturday morning I went to the counter to tell them our a/c unit was dripping water all night and that they'd need a wetdry vac to get the water up and I'd let them know when we were leaving for the day so it could be cleaned up. I was asked what did I have it set on I told her 69 she stated "Oh that's why, if it's set under 72 it drips" WHAT THE HELL? It's 100 degrees outside. I got back to my room around 630/7pm and it was worse then when I told them. The water covered the floor to the middle of the bed so we couldn't even go on the side with the chair and desk because it was soaking wet. In speaking with my family their floors were wet as well (rooms 222, 230, 236 and I can't recall the other 2nd floor rooms) I went downstairs and asked if they came to check it the evening representative said she wasn't aware of the situation and she'd call the morning person yet nothing was done to get the water up so it dripped another night and got worse. I asked the young lady as I was checking out she said she did check but they don't have a wetdry vac so all she could do was put a fan in there but it would've been loud. So myself and my family had to inhale soggy carpet smells throughout our stay. This is soooo bad. For $169+ per night this needs to be better!!!!