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Holiday Inn Hotel & Suites La Crosse, an IHG Hotel

La Crosse, Wisconsin United States of America

Holiday Inn Hotel & Suites La Crosse, an IHG Hotel
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gregjm
1 year ago
Just ok This hotel is no longer a Holiday Inn. It is now the TaronB, which is not shown online. Everything is still “labeled” as a Holiday Inn. The upside is that the room was reasonably priced, yet there are some deficiencies that need to be addressed if they are going to become competitive. The hotel looks “tired”; doors to rooms need repainting and the rooms need a good deep cleaning. We found a half case of beer in the cupboard of the kitchenette; the soap dispenser in the shower was empty and there was no restaurant or bar—-it was closed the entire time of our stay. Mediocre at best and at the point where it will ultimately fail due to the myriad of choices in the near vicinity that are much nicer; albeit slightly more expensive. Also, there is no breakfast availability onsite.

Property LocationWith a stay at Holiday Inn Hotel & Suites La Crosse, an IHG Hotel in La Crosse (Historic Downtown La Crosse), you'll be within a 5-minute walk of La Crosse Center and Mississippi River. This hotel is 0.2 mi (0.4 km) from The Wine Guyz and 0.3 mi (0.5 km) from Children's Museum of La Crosse.

RoomsMake yourself at home in one of the 114 guestrooms featuring refrigerators and flat-screen televisions. Satellite programming and video-game consoles are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.

AmenitiesBe sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a vending machine.

DiningTake advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge.

Business, Other AmenitiesFeatured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in La Crosse? This hotel has 500 square feet (46 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
kariz961
|1 review
Poor Room was expensive. Could not use pool, bar closed, ice machine out of order. Bath tub was clogged so only one person could shower (unless you want your feet and ankles in someone else's dirty water). Door looked like the police had to bust in the room. Room key did not work on outside door.
gregjm
|1 review
Just ok This hotel is no longer a Holiday Inn. It is now the TaronB, which is not shown online. Everything is still “labeled” as a Holiday Inn. The upside is that the room was reasonably priced, yet there are some deficiencies that need to be addressed if they are going to become competitive. The hotel looks “tired”; doors to rooms need repainting and the rooms need a good deep cleaning. We found a half case of beer in the cupboard of the kitchenette; the soap dispenser in the shower was empty and there was no restaurant or bar—-it was closed the entire time of our stay. Mediocre at best and at the point where it will ultimately fail due to the myriad of choices in the near vicinity that are much nicer; albeit slightly more expensive. Also, there is no breakfast availability onsite.
Scott C
|1 review
Poor communication and a GM that couldn’t possibly care less. We have stayed at this hotel many times so I booked it again in February for our anniversary motorcycle trip in August. In May I received an email saying my reservation was cancelled. No explanation. After several calls trying to figure out what’s going on I was told they no longer participate in IHG rewards so they canceled it. I said why didn’t you call and give me an option to pay, which would have ben the right thing to do for a long time customer, no answer. I said well, let’s make a be reservation, can’t, they are now booked solid and no rooms available. So clearly what they did was have someone who was willing to pay more so they cancelled my room. What a crappy way to treat a repeat customer. Our summer anniversary bike trip is now screwed that’s to their lousy customer service. I emailed and left messages for the GM, didn’t the courage or decency to respond, wow! This has become a poorly run hotel that only cares about making as much money as they can and not at about dedicated customers.
Jodi P
|1 review
Block of rooms We have been staying at this hotel for almost 10 years each year with our wrestling team. Last year it was a nightmare trying to get our block of rooms booked. Tried emailing many many times, called many many times, no one would ever call me back! Last year ended up having to go through corporate office just to get our block of rooms. Tried again for our rooms this year, have been trying to work on this since January. Again, no one calls me back, have to keep calling, only to find out today that we have no rooms. Now it is April and we have no place for our wrestling team or family to stay at, after years of having been staying here. Not sure what else I could have done differently, called, emailed, etc.! Manager has never once ever called me back or emailed me back. Front Desk people have tried, but their hands are tied if management is overruling them. Very disappointed after having stayed at this hotel for years and years!!
Ivy T
|1 review
Clean beds I was in town for a business conference and the hotel we were supposed to stay at did not meet our expectations for mattress cleanliness. This was the closest hotel to the original one, so we checked it out. We walked in and could smell cleaning chemicals, which was a positive thing! We spoke to Dylan at the front desk who was very transparent with answers to all of our questions regarding their cleaning practices. It was very refreshing as we did not have that at the other hotel. We decided to reserve a room for the night. We checked in and inspected the mattresses as we always do as precaution, and they looked brand new! Not a speck of dirt, no stains, and most importantly no indications of bugs. This hotel did have its own set of issues. There was a hair in the shower prior to us using it and a piece of used dental floss on the floor between the vanity and wall. However, I will take that anyday for the piece of mind knowing I won't be bringing any bugs home with me. All in all it was a pleasant experience and I would stay here again.

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