Essex House By Clevelander

Joel top-tier customer service My cousins and I visit South Beach about five times a year, and we always stay at the Essex. Each visit keeps getting better, and the main reason is one person: Joel, the supervisor. Joel’s customer service is truly top-tier. He goes above and beyond every single time—whether it’s recommending great local restaurants, making sure I have water to stay hydrated , extending my stay to make things easier, or personally checking in at my door to ensure everything is perfect. His level of care and dedication is rare, and it’s the reason I’ll never consider staying anywhere else when I’m in South Beach. Joel is not only professional, but he also makes sure every guest feels valued and appreciated—and I know this because I’ve spoken to other guests who have stayed here, and they don’t have enough good words to say about Joel either. He has been with the Essex for a long time, and it shows in the way he represents the hotel with pride and consistency. Employees like Joel are the reason people keep coming back, and I sincerely hope management recognizes the tremendous impact he has on guests like me. Thank you again, Joel, for another outstanding stay. I look forward to seeing you and your team in November!

Don't Pay cash for early check in I've stayed at this hotel for over eight years.This week was the first bad experience with front desk person DEMETRIUS. .He charged me fifty dollars for early check-in, which has never happened before.I later learned that he is scamming me and other guests by taking the cash which is not hotel policy. When you stay here do not give Demetrius cash. The rest of my experience was wonderful.Front desk persons Charlene and BeauCe are very welcoming.They're very caring, and they're very honest, I've stayed at this hotel twice this month and BeauCe and Charlene made each experience the BEST. I APPRECIATE THEM BOTH. JoJo.

Essex hotel yes I will come back According to the little notice on the front door, it says please avoid our dust. They are rebuilding the hotel. I got a remodeled room and I think it's the cleanest hotel room I've ever stayed in. The staff is friendly and quite attentive. At the front desk, Demetrius addressed a few of my minor concerns and I walked away happy I ate in the hotel restaurant "bacon bitch" a few times and this is the only toss-up during my stay here. They don't have a pool at this hotel, but right next door is the clevelander hotel that they partner with. They have a whole corner of the city block with high tops, several pool bars and a lovely pool. There is also a DJ in the afternoon and the evening and karaoke during the week. The outdoor speakers are horribly loud but then again this is South Beach with a party atmosphere so I understand and give it a pass. This is my fourth trip to miami. My first two trips I stayed in Surfside which is too far from the action. The last two trips I stayed at the national which is closer to Lincoln road. Actually, everything I need is in within two blocks of this hotel. Fabulous fabulous $5 tacos and $9 Margaritas at happy hour at azteca. If I want to quick slice of pizza it's on 11th Street. Ice cream there too. There is a reasonably priced souvenir shop called surf style. There is a mini Mart on 12th Street two blocks away that has everything you'll need for your stay and they have fabulous prepackaged sushi to go for $9 per serving which would be $18 in a restaurant easily. The front desk staff is friendly and attentive. I talked to Demetrius about a couple of minor concerns and he was very involved. I think there's nothing better than opening your curtains in the morning and having a palm tree right beside your window. Yes, I will be coming back to the Essex