Sonesta Simply Suites Cleveland North Olmsted Airport

Adding to the list of reviews about terrible smell Based on reviews, and having tried several of the other hotels in this area, I made a reservation at this hotel for guests visiting me. The room they were given was terribly run down, but the clincher was that the smell was so bad that they had to leave and go to a different hotel. I was so embarrassed to have selected this for them.

Run down, smelly, and institutional. TripAdvisor reviews are WAY WAY off—seriously wondering if reviews were manipulated We checked in shortly after landing in Cleveland from Dublin Ireland. Very cold and impersonal feel. No lobby; Tiny glassed in reception desk near door. Looked old and plain and institutional. Hallways smelled bad…creaky elevator to 3d floor. No bottled water in overheated room…so made our way to tiny room on first floor w/overpriced candy bars, chips, plain water ($2). We offered to pay bottles of water using cash or credit card but reception desk person said they could not handle purchases that way—instead a mandatory $100 fee for extras was automatically added to our room charge and minus water remainder was refunded at check out. Upon getting up in morning, we realized bathroom only had a single bath towel—no bathmat, no washcloths. One of us skipped showering. As we checked out, we mentioned the lack of towels and washcloths. The receptionist told us we should have come down to the first floor and requested more towels. Honestly, we wanted to minimize our trips through smelly hallways and down a creaky elevator! We arrived at 9:30 pm at night and left quickly at 4 am the next morning. We will never ever stay at a Sonesta hotel again. Tripadvisor reviews are WAY off base—I wonder if they have been manipulated.

Was a good experience Nice pet friendly hotel! Clean rooms with a small kitchen. Very nice if you are spending time there makes it very convenient! I will be staying there again. My mother just moved right around the corner so this is perfect!

Our Favorite Hotel of Our Trip This was our favorite hotel that we stayed in during our recent 4,000 mile round trip, and it was also tied for the cheapest. Check-in was quick, easy and friendly and the rooms were spacious, clean, comfortable and modern. What more can you possibly ask for? Next time we come through Cleveland we’ll definitely look them up again. Two big PowerTrippers thumbs up! -The PowerTrippers

Just ok We pulled up into the parking lot and immediately I noticed the outdoor needed a refresh paint update. The lobby and hallways are a tad bit dated. Have to admit, I was a little worried that we picked a not good hotel. However, once we opened the door to our room, it was very nice inside. The air was cold which I love. Our room only had a queen bed and wow, you don’t realize how much smaller it is when you are used to sleeping in a king. But the bed was comfy. Will we stay again? I’m not sure, guess it depends on the price. Compared to the hotel we stayed at earlier this summer, we did like the previous one better