Garner Hotel Oklahoma City - Quail Springs by IHG

Choose a different hotel From entering the hotel to checking out it was a completey disappointing experience. I reserved our room at least 6 weeks ago for a double queen suite room. I even got an email 2 days prior confirming our room choice and reservation. When we got there, no one was at the desk and we had to call out to see if anyone was there. The woman was pleasant, took our name and looked for our reservation. She then had a confused look. A reservation with nobroom. She told us she gave our room away to someone who checked in before us and now the only double queen rooms had been blocked off for a wedding. She said reservations never guarantee the room you want. That was new. It took several hours to unblock a room, sorry wedding party. We had to get a new key every day. The male desk person couldn't figure out how to make 2 keys, so we only got 1 key. The cleaning staff cleaned in the evening and you could hearcthem. There was supposed to be an ice machine on our floor and there wasn't. The fire alarm went off Sunday morning. When we got downstairs, male desk attendant was on the phone with what sounded like he was talking to friends or family, and we had to ask if there was a fire. It was just a burnt waffle. Our bill was incorrect. We made a reservation for 3 people in a room that sleeps 4 and we were charged extra for a 3rd person. That hasn't happened before. The jug of water in the lobby looked dirty and the coffee machine was dirty and empty. In the bathroom they provided conditioner and body wash but no shampoo. You also have to go to the front desk to request an ice bucket.

Clean and Comfortable This hotel seems to be a recent acquisition but it is clean. They have continental breakfast with eggs and bacon, hot coffee, cereal, oatmeal and more. The room was comfortable and clean. The water was hot in the shower and we couldn’t hear any outside noises other than the storms rolling through. We’d stay here again.