Quality Inn Old Saybrook - Westbrook

Old Saybrook, Connecticut United States of America

Quality Inn Old Saybrook - Westbrook
3.5
Select room:
Availability
CHD0815
300 days ago
Friendly staff service of a tired facility. We were greeted in a very friendly manner after a busy holiday weekend. We waited a short while for a room to be ready even though we arrived 1 1/2 hours after the time we said we would arrive (late afternoon). The whole hotel needs a much needed refresh. The room and bathroom were clean. The furniture was old and scuffed with age. The bed mattresses were a bit odd like a memory foam that was too soft. The carpets everywhere in the building look worn and stained beyond rehab. However, again, the staff was friendly and accommodating.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
A stay at Quality Inn Old Saybrook - Westbrook places you in the heart of Old Saybrook, a 5-minute drive from Essex Steam Train and 5 minutes from Essex Library. This hotel is 3.8 mi (6 km) from Essex Island Marina and 5.3 mi (8.5 km) from Harvey's Beach.

Rooms
Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.

Amenities
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a television in a common area.

Dining
Enjoy American cuisine at The Comfort Cafe, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

Business, Other Amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
brendabQ9883PB
|1 review
Never again Worse hotel we have ever stayed in and I have pictures to prove it. Room was musty smelling, lamps were rusted, curtains had mold all over them, windows were moldy and dirty. We would of asked for a different room but other families with us already had because theirs were worse then ours! There for a wedding and to late to find better hotel.
CHD0815
|1 review
Friendly staff service of a tired facility. We were greeted in a very friendly manner after a busy holiday weekend. We waited a short while for a room to be ready even though we arrived 1 1/2 hours after the time we said we would arrive (late afternoon). The whole hotel needs a much needed refresh. The room and bathroom were clean. The furniture was old and scuffed with age. The bed mattresses were a bit odd like a memory foam that was too soft. The carpets everywhere in the building look worn and stained beyond rehab. However, again, the staff was friendly and accommodating.
Dreamer03684042362
|1 review
Sticky and dirty Sticky carpets, dirty windows, old bathrooms, scrambled that tasted like cardboard. Really friggin' noisy. Can't say enough bad things. plus I have a service dog and they charged me 75 bucks and they are not supposed. People at front desk in the evening rude. What S-hole!
Departure36847070540
|1 review
Very poor guest amenities My wife and I were guests at the hotel as it was near a family memorial service. Wanted to see the Olympics on Tv The tv in our room was only on Dish analog and the channels featuring the Games were not available, but their small lobby. Why was it available there and not in guest room?
Nichole R
|1 review
Not good The rooms smelled extremely musty. One of the rooms they tried to give me had mold growing on the ceiling. The other room they gave me was still musty, but no mold. (freshly painted ceiling ) Our TV didn’t work and maintenance after hours of waiting for him couldn’t fix it. At that point it was 830 at night The manager was no longer there, and nobody could do anything for me. The staff tried very hard, but this place is literally just falling apart. The pool area is a cracked skull waiting to happen.

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