Hampton Inn & Suites Ontario

Poorly managed hotel For a Hilton property this hotel is really bad. First, there is not enough parking for guests at all. Although they will give you permission to park in the Mall parking lot across the street, ridiculous. Staff is not friendly at all. Rooms are poorly maintained Elevator has seen verter days. Never staying here again.

Great place So much to do! Had no idea where to start so we stopped by the front desk and asked for advise. Serena recommended a few places and man did she nail it!! Great service all around! There were several sporting events happening and the time of our stay but guest services was on top of it all!

Not a 4.5, Not Even Close I’m not sure why anyone is rating this property higher than a 3-star, and my stay here has really made me reconsider Tripadvisor review ratings and Hampton Inn properties on future stays. Upon arrival, the digital key didn’t work and I had to go to the front desk for a room key (this seems to be a theme from other reviews). The location is very drivable…for everybody in the area. Even from the third floor, you will hear cars at all hours. In addition, there aren’t enough hotel parking spots so you’ll be parking at the mall regardless of your hhonors status (nobody pays attention to the diamond member only parking). The property is in dire need of an update. There is visible damage in the elevator, hallways, and rooms. The pillows and sheets are the cheapest of any Hilton property I’ve ever stayed at, and remind me of a Motel 8. The tv reminds me of the 90s, and the ac unit likes to make noise. One star for the staff, they were friendly and asked how they could assist with issues (just not much to offer). The other star for the food, breakfast was pretty good and the front desk cookies briefly provided a rewarding experience each night of the stay. Hotels are for rest and relaxation, but you will get neither at this property.

Outstanding stay…quiet, clean, comfy and friendly! Needed a stay near Ontario airport after a long bidness flight from Riyadh to LAX with return flight home out of Ontario. Great shuttle to/from ONT via hotel comp‘d LYFT. Nice quiet room on ground floor. Thanks for Hilton Honors welcome gift. Nice location what good food and shopping in walking distance! Very refreshing stay! Outstanding team, smiles are true!!!!

Decent choice It would have been so easy for this to be a five star, but they still get 4. As a minor issue: I used the noble check in and despite it saying on the app that you can proceed directly to the room, I had to go to the desk for them to check my ID. I used the mobile check in all the time and never have to do this at other properties. Why even offer it if you have to go to the desk anyway? Room was clean but smaller than I am used to at Hampton Inn. Everything was nice but no fridge or microwave, both of which I normally see at Hampton Inns. Breakfast was the normal Hampton breakfast, with a nice surprise that they had delicious pastries from a local bakery. There is a mall across the parking lot and two restaurants just a short walk away. We ate dinner at the hot pot place and enjoyed it.