Candlewood Suites Paducah by IHG

Pretty room, rough sleep The room was very attractive (we had a first floor suite), but the head of the bed is lower than the foot so we got no rest the first night, had backaches that affected our whole trip and had to go to Walmart to buy some bed risers which was an unexpected heavy workout. The rooms don’t have luggage stands so unless you plan to move all of your belongings into the bedroom drawers it’s quite inconvenient. The staff smoked right outside the front door so we got choked out as we entered the building. On a positive note, the water was hot and the water pressure was the best I’ve ever seen in a hotel. Wonderful shower_ beware of the door to your room. Ours closed so fast and hart that it pulled the screws out of the frame.

Poor Customer Service Actually never stayed here had an issue with my booking and the charge.....I booked this room online and at the time of booking it said my credit card would HOLD the reservation. My card was charged the entire amount a full month ahead of the booking and as a result would have been due on my business credit card this month rather than next month AFTER my stay. This was not in the budget to be paid and when I called them to speak to them about it, I was told I must have booked it with a 3rd party, I must have been on the wrong website, was told then it should not have happened by someone who was apparently “new” and he was wrong and when I tried to explain to the manager that the website said what it did I was told I was wrong and that they charge up front for that kind of reservation (advance purchase) and she could not refund my money because of their 30 day policy. I was transferred to the general manager who also kept interrupting me when I tried to explain that regardless of what their “policy” was for that booking, that their website said something different and that I had not booked an advanced purchase stay......I was offered the option at that point to cancel the room and I took it and was hung up on.....Did I yell? You're damn right I did. Not at first but after being told I was wrong that it was too bad there was nothing they could do and was continually interrupted when trying to speak......I sure did. (also interesting she told me I had to call corporate for a refund then she miraculously was able to issue it) I am so tired of things not working and no one willing to find out what or why. If they had said to me let's check into this or try and find out what happened things would have went much differently. I had to call their corporate office to get resolution. The gal there confirmed that in fact the website DID say exactly what it did and that when she tried to book the room for me it tried to charge the entire amount even though the booking said the card would reserve only and no payment was due. I could have just as easily used another card had I known this would happen. I chose my biz card for the points. DO YOUR JOB PEOPLE....listen to a customer when they have an issue and TRY TO RESOLVE IT instead of just saying sorry thats the way it is...TECHNOLOGY BREAKS........And if I tell you I booked my room on your site stop telling me I must not have I am not stupid....Stop acting and treating us like we are idiots

Service dog I stayed at this hotel with a service dog and we were told we had to fill out a form saying why she is a service dog .The ADA says that hotels can’t ask this type of questions as it’s for medical reasons. It caught us off guard since we are new having a service animal.

If your BLACK DONT STAY! The manager Mandi is a complete racist. She profiled my husband from the moment he arrived. They charged our card two different times for a total of $600 when the stay was supposed to be $174. The threatened to call the police on my husband for NO reason, he basically slept there. Please make other accommodations if you’re of any decent other than white.

Cleaning needs to be improved Floor was dirty & room never cooled down. There was mold on shower head & they would only give us 3 towels & there were 4 of us. Much to my surprise they also didn’t have breakfast . Told receptionist as I was leaving my concerns with room issues & she shrugged her shoulders.