L3 Oasis Hotel

Horrible family trip There were roaches , dirty rug , clogged toilets , dirty sheets . When asked for room service they said they already cleaned it ! Pool was dirty not cleaned at all . One of the employees asked us to get out the pool to clean it and never cleaned it when we got out ! Overall place is just so dirty . It’s extremely high priced ! They had us switch rooms twice because the AC wasn’t working and the tub and toilet were clogged !

Met My Expectations This is a good place to stay on a budget and just needing a place to spend the night. I checked in on a Saturday night and left early in the morning. The staff was friendly and check in was a breeze. The room is small, but clean. It is a little dated with the furniture, but I didn't mind. The sheets and towels were clean. Breakfast is provided, but simple (oatmeal, cereal, bagels, orange juice, coffee and tea). There aren't a lot of options, but it's better than nothing. I didn't visit or use the pool, so I don't have any comments about it.

Great stay Stayed for one night to go up the tram in the morning. Arrived late evening and were warmly greeted. Clean room, warm shower, great breakfast! Close to the san jacinto tram. Would stay here again. Recommended.

Great pool area Nice hotel with a great sunny AND HOT pool area. Wi-fi is ok but the breakfast buffet could be better (bagels and cream cheese could be added for example). Friendly staff and free parking. Try to get a room facing the pool area.

Changed ownership. Not the same. We will go elsewhere next time. We have visited the Ivy Palm several times each summer for many years and sincerely enjoyed our stays mainly because of the lush grounds, great pools, spa services, gym, relaxed atmosphere, and especially the management/staff/customer service. But Palm Ivy is under new management and remodel. No spa services and no longer dog friendly. Over the last two years a couple of serious issues (power outages-no air or pool, shooting on property, homeless activity, etc.) and while some of it is out of their control, no acknowledgement of how this impacts guests' stay (and safety); when brought to their attention, they said the remodel will include a taller surrounding fence but no offer of remediation or compensation. The hotel is clearly in transition and we may return in the future once remodeling is done and they've had a chance to work things out. They need to make sure that the guest experience is safe, comfortable, and carefree. It would also be nice if they returned to pet friendly and kept the remaining original staff who knew hospitality. They raised prices prior to remodel too. They have posh goals, but are not there yet. We wish them luck.