Castille Paris - Starhotels Collezione

Lovely hotel in a fantastic location. This is a fantastic hotel which has a boutique feel to it. The rooms were lovely, clean and a good size. The staff at reception were very friendly and helpful and we received some lovely gifts on arrival to make us feel welcome. The nightly turn down service was also great. There is a nice restaurant for breakfast and dinner. The hotel is in a terrific location, close to many attractions. A definite find after looking at many hotels and we look forward to staying there next time we visit Paris. Highly recommended.

Merci Beaucoup, Castille, Paris! My husband and I visited Paris in April of 2024, for the first time and are so very grateful we chose The Castille, Paris for our 4-day stay. The hotel is extraordinary in all ways that matter most. The combination of its prime location, luxurious accommodations, impeccable service, and exquisite breakfast buffet make it a standout choice for anyone seeking a memorable Parisian experience. The staff welcomed us warmly, and I'd like to especially acknowledge "Veronica" for her kindness! We dined in the restaurant on our first night and were treated like royalty! Our room was clean and lovely. The bed was comfy and the bathroom was quite impressive, featuring marble finishes, a substantial shower and deep soaking tub that made every moment spent there feel indulgent. That's especially important to me! The Castille is located in the heart of Paris, nestled between the iconic Place Vendôme and the vibrant Rue Saint-Honoré. Its prime location makes it an ideal choice for exploring the city’s most famous attractions, such as the Louvre and the Champs-Élysées. We look forward to our next visit and highly recommend The Castille, Paris to discerning travelers. I miss those sumptuous breakfast buffets, and next time we'll stay longer!

Parisian hotel with Italian hospitality Wonderful stay at the Castille with my family. We stayed the lovely duplex suite which was comfortable for three of us , especially with a second bathroom which was a great surprise. The hotel staff that we dealt with were fluent in French and English and Italian. They were friendly, helpful and someone was always available when you needed them. Breakfast was fabulous. The best fruit selection we have seen in our travels in France. Location is perfect, it’s behind the Ritz on a quiet street and next door to Chanel! We booked thru Amex Platinum and there were many goodies and amenities included. We will be back!

Loved everything about this hotel We stayed at Castille Paris to celebrate our first anniversary and were welcomed by a nicely decorated room. :D We were received by Malek & Abraham at the reception when we arrived. Kudos to them for providing us with an upgraded room for our stay. :) Their rooms are super clean, comfortable, and cozy. The room service did a great job of making the room daily as we returned to the hotel in the evening. The breakfast menu at the hotel has limitless options. The breakfast was delicious and fresh, and it should not be skipped. :P We would also call out to Mintu from the bar. We were at the bar on a busy evening and our order was taking longer than expected. Mintu generously offered us snacks and a small drink while we waited for our order. The staff at this hotel goes above and beyond to make sure that guests feel at home during their stay. We would stay here again whenever we are back in the area.

Very poor service and disappointed at EUR800 a night OK, so for context, I stay around 75 nights a year in hotels across the world and used to work in a hotel when I was younger… so I am not a stranger to hotels and a decent level of service and quality. The Castille in Paris was a really disappointing stay at EUR800 a night for a suite. Let me tell you why: - Aircon didn’t work. We highlighted it during our stay and it didn’t get fixed for all 4 of our nights - Sheets disappeared from our room and we were told that the specific sheet (top sheet) that was missing is not used in the hotel (it was there the prior 2 nights…) - Woken up at 7am on one of the mornings we were there with super loud drilling and dragging of furniture right next to and above our room. This continued even after we highlighted it. Apparently it was next door at a business but there was certainly furniture being dragged in the room above and that finally stopped on our third call to reception - Buffet breakfast goes from 7am - 11am (EUR48… wow) and regularly ran out of dishes whenever we went from 8am - 9.30am. These dishes weren’t replaced when we asked for them. They ran out of these same dishes on all of the 4 breakfasts we had there - Coffee was always served cold, even when expressly asked for very hot. The solution was to microwave it on the 3rd attempt each morning and make it like molten lava. Somewhere in between would be just fine but perhaps a point was being made - They offer a pillow menu and we decided to try it out and ordered 2 of the same ergonomic pillow. 2 completely different types of pillows arrived when they should have been the same - On my 3rd night of the stay when I was out and about in Paris, a random EUR1,000 charge was made on my card by the hotel and no one could explain what it was - I checked out in the morning and settled my account. When I came to collect my bags and get a taxi to the train station to make my Eurostar booking, the hotel demanded I pay another EUR162. I showed them clearly the booking with the net amount payable by me and they couldn’t make the mathematics work. Positives? - The concierge team was helpful and got us tickets to Musee d’Orsay when it was booked out - Some nice little touches in the room such as a tote bag - Great umbrellas for use - Amazing location close to the metro and boutiques - Functional gym relative to other hotels in Paris For the price, there are infinitely better hotels in the same area. I will not ever return to the Castille Paris. The accountability of the hotel for the service lapses and the communication to me as a guest was terrible. My traveling companion suggested I write this review. She was stunned by how poor this experience was and she travels a lot less than I do… so here it is