Arizona Grand Resort and Spa

Dumpy and poor service We were looking for a future family reunion for our milestone birthdays. The rooms were not impressive - somewhat dumpy. When I booked the rooms were in the $400 range. The check-in staff gave us NO information (hours of Oasis water park or how it worked, amenities available, how to connect to internet, etc). Parking for our Camelback building was scarce (had to park far from our room). Pool outside our room was freezing - no wonder I never saw anyone in it. Really not possible to swim in! There was no concierge to give ideas for what to see in Phoenix (family coming from 3 states for reunion) and front sides k said to me to look on internet for places. The Oasis lifeguards were rude and lazy River and slides were only alternately running. The grounds were nice and we enjoyed the Rustlers Roost for the night view. Also after spending a dozen hours prior to our trip arranging for seeing room size and options - on arrival no one knew about our scheduled tour. Very disappointing.

Wonderful staff! Beautiful spot I want to praise the staff here. From the moment I arrived the bellman was so friendly and kind offering transport options to the waterpark and water and any assistance, the staff at the hotel lobby were so friendly and couldn’t do more to help or assist. I was here only for a day to use the oasis waterpark but it was lovely and quiet and staff very friendly again. Then I ended my lovely day with a glass of wine overlooking the stunning views of the golf course and Tara at the bar was so sweet. I have not stayed here for a night in the hotel but I would just on judging the kindness of everyone alone and the views are so nice. Thank you!

Great resort but don't count on the sofabed! This is a very big resort and conference center with multiple pools, a large water park area and a couple nice restaurants. My friends and I (3 of us total) were specifically looking for three beds so we could each have our own. To date, most of our experiences with updated hotels have been acceptable to nice sofa beds--especially when they advertise the sofa bed and include it in the total guests allowed. This was definitely NOT an acceptable sofa bed. It was old and had a very thin mattress. Every single wire could be felt. We asked for a mattress topper and housekeeping brought a 3 inch memory foam topper. It needed to be doubled over to do the job. I was able to sleep on it but I pity anyone expecting to sleep two adults on that sofa bed. We enjoyed the pools, the water park, the staff, and the restaurants and had a good experience otherwise.

Not as fancy as you'd expect with notable flaws The public spaces are lovely but you may spend a lot of time walking outside. The suites don't impress, the main restaurant is meh, you can't walk anywhere, the service has problems. • Walking: The resort is hugely spread out. If you're at a conference, you'll either walk down pavement in 100 degree temperatures or wait around to grab a golf cart shuttle. • Rooms: look and feel old, and not in a quaint way. No microwave. Tiny bathroom, sink in the bedroom, TVs hidden in corners. Mini bar munchies are surprisingly cheap, though. • Conferencing: At my conference, meals were served outside with seating outside too. Yikes. • Neighborhood: Who knows? It's too far to walk nearby in the heat. Maybe the nice golf cart guys will give you a ride toward edge of property. • Service: I had two separate reservations that were combined. No one told me that I had to return at some point to get new key cards... It's difficult to find ice machines since there's barely any signage... it's hard to figure out where elevators are... the clerk didn't tell me about the golf cart shuttles... in Camelback, the room hallways are outside... the housekeeper knocked loudly at my door and tried to come in at 9 am on checkout day (11 am checkout) despite my do-not-disturb magnet. She got a nice view of me in my towel after coming out of the shower... Restaurant: Poor service during busy lunch period. Food is OK. No food available after 10 pm, even on a Friday. Wi-fi: Mercifully, it was fine. But you'll need a password to use it in room, conference areas.

Arizona Grand Resort Stay for Two We stayed for 3 nights and were very pleased. They have an extensive campus with fun things to do all over it. They also have a free, spontaneous pick-up service, so I didn't have to walk to the gym, restaurant, or bar in the lobby. The water park is gigantic, and only an easy walk from most rooms. We enjoyed the lazy river, the wave pool, and the bar. I like that the room prices are in levels, so that if I don't need a whole suite, I can choose a smaller spot. I especially love that they put small swimming pools near our room. We could start the day with a swim or end the day after a full day of exploring Phoenix. We don't play golf, but we could have. I hiked a little of the desert trail and saw new birds that I don't have at home. The only negative thing may be the size of the bathroom. In our small room, we weren't able to both shower / use the toilet at the same time. Oh, and if other Guests come back singing late at night, you will hear them as they pass your room. Overall, I would stay here again, and if it's a special occasion, I would spring for the more expensive room.