Hampton Inn & Suites Phoenix North/Happy Valley

Bad nights sleep We had terrible neighbors upstairs and when we called the front desk to ask them to please call them and ask them to stop dancing or running around(at 9:30pm) the front desk clerk said that they are allowed to be as noisy as they’d like because”quiet time” doesn’t start until 11:00! We replied that we are not asking them to be “quiet “, just respectful and stop running around like they’re playing soccer, jumping off the bed and generally being rude. I don’t think the front desk called them or cared. So, I guess I could throw a part there as long as it’s done by 11:00?. I don’t recommend going here if you’d actually like to sleep. I won’t be coming back here.

I LOVE this hotel! Five stars all around! Friendly employees, great breakfast selection, safe and quiet, comfortable and clean room and within walking distance to get supplies from Wal Mart. It’s a little bit of a hike from downtown Phoenix, but so worth it!

The best customer service This is possibly the best hotel I have ever stayed in. The staff was beyond amazing. The front desk staff were so friendly and helpful. Candace, Barbara, Eddie , Kamika were always smiling and greeted us warmly every time we walked by. My husband was recovering from surgery and they went above and beyond to make us as comfortable as possible. Emily brought us extra pillows and always seemed to be there to open the door for me when I was bringing in bags. The housekeeping staff always greeted us with a smile. Dani the manager was very friendly and helpful as well. She has excellent staff. I would highly recommend this hotel for the best customer service.

Great location close to interstate as well as shopping and restaurant Stayed for work for a few days, so did not pay out of my own pocket so I cannot talk to value for money. Got a very large room with fridge and microwave, as well as a single cup coffee maker. The room was clean and had a big desk as well as a couch and coffee table. The bed was comfy. The A/C worked well. The bathroom was clean and had nice towels, as well as shampoo etc. Even with a great number of student athletes first thing in the morning, there was plenty of breakfast for everybody, including hot and cold and many options. Coffee available all day. The free WiFi was great and allowed streaming. Linen and cleaning service daily. Can't think of any improvements. Good location off the interstate on north side of Phoenix in walking distance to a variety of restaurant and shops, including a large WalMart with groceries. Staff was friendly and helpful. Did not use pool, but noticed a number of other guests did.

Convenient location to local business stuff and shopping, however the hotel itself is very overpriced for value provided Convenient location to local business stuff and shopping, however the hotel itself is very overpriced for value provided. Noise — If you book a room facing I-17 it is VERY noisy. The traffic during the morning rush hour starts at 4:30am and gets so loud by 7am it is impossible to sleep. This makes this hotel only good for being there for a reason, not for rest & relaxation. Comfort — The room itself appeared clean, but the bed mattress was lumpy and the bathroom plumbing wasn’t working well. Specifically, the water pressure was lousy causing the toilet to easily clog or stubborn to flush, and the shower head had a lot of lime build up. The unit needs some serious maintenance and renovation if they’re gonna justify charging $250+ a night. Safety — The hotel itself felt “safe”. The only problems we encountered on that front were reckless ride-share drivers flying through the parking lot that almost hit us once as pedestrians and another even closer call while we were trying to park. The parking lot could benefit from either stop signs or markings that indicate clear right-of-way. In summary, the main thing this hotel has going for it the location and proximity to stuff. Its location is a double edged sword because its easy to get to stuff like shopping and restraunts nearby, but I-17 is VERY loud with the lack of building sound insulation. We chose this location because it was within walking distance to the things we came to Phoenix for. I’d say that is mainly a business travelers hotel, but not ideal for a vacation or a play to rest / relax in because its too loud and amenities uncomfortable. We would have stayed longer, but it was too expensive per night especially with how we couldn’t get quality rest.