La Quinta Inn & Suites by Wyndham Prattville

Horrible stay!! Avoid this place!! I'm not sure how this hotel can have 4.1 stars. I would give it 0 if I could. We had the absolute worst stay here! My husband and I drove about 5 hours to Pattville for an eventful weekend with family. We were given a room that had mold on the walls and left over coffee grounds in the coffee maker from previous guests. We were already late for our first family function so we opted to wait to handle this situation in the morning because we knew we would get back to the hotel really late and were tired from travel. I spoke with an employee the following morning who said the mold formed over night. Knowing that is false, I immediately asked to speak to the manager, Dianne Hernandez. Dianne told me that after rooms are cleaned and left unoccupied for a while that mold can form.That means Laquinta's staff do not check/ clean the rooms prior to offering it to guest. I'm not sure how that statement would make a customer feel better about being given a room with mold on the walls. What makes this statement even worse is that I was able to take a wet washcloth and easily wipe the wall. Dianne offered us another room which was the least they could do, however it was an inconvenience to us to have to move all of our things. Dianne told me that we should have come the first time we saw it. I explained to Dianne that we were already running late for a family event that night, arrived back at the hotel at about midnight, and was tired from travel. If we would have told staff as soon as we arrived, either we would have been even later to our event or we would have been changing rooms at midnight. No matter what, it would have been an inconvenience! We should not have been given a room with mold in the first place and wanted that night to be deducted from the bill. Dianne said she was only able give a discount for the first night. We were still unsatisfied with this offer as no guest should have to experience this! A clean room is the bare minimum and we were not given that! We accepted to change rooms and were told they would call my husband's cell phone when the new room was ready. 2 hours go by, no call. My husband goes to the front desk to check if the new room was ready. He was told that the room was ready but they forgot to call us. We had to move our plans around for that day because of this delay. We finally move to the new room. That night, while in bed, we heard another guest attempting to access our room. Had we not locked the door, the other guest would have entered. This made us feel unsafe! I called the front to see why they would give another guest a key to our room. I was told that it was no where in the system that we had moved to that room and it was showing that the room was available in the system. That means there was zero communication among staff. My husband and I decided we will NEVER come back to this hotel and hope that others do not have this experience.

Trip If you plan on staying here and have a special needs kid my son is 22 don’t take him to this hotel they are not friendly understanding or sensitive to his needs.

Outstanding hotel! Best LaQuinta ever! Clean, efficient check in and out, convenient breakfast, very courteous employees.

great stay! My husband and I came in to town for a wedding. The location was great because there were several places to choose from to eat and not far from a Walmart. Our room was clean, the shower worked great, and they provided Dove products for shampoo, conditioner, and body wash. The bathroom had a magnifier mirror with a light, which I loved because I use one at home. Checkin was super quick. Our room smelled like it had been freshly cleaned. Overall happy with our stay!!

Mixed Very good place and everything was very clean and nice people and area lots to do and places to eat thanks for this excellent opportunity to have vacation