Hotel Indigo Chicago-Vernon Hills by IHG

Do not trust. The maintenance old white guy came into room twice. Once when sleeping. Again with do not disturb on. I should have knocked him over the head. But I opened door when I heard him and said I had a do not disturb and safety lock on. He said he could still get in either way. What a creep. There was also mold a lot. On ceiling. Disgusting.

Building & Rooms Need a LOT of Help Spent 12 nights at Indigo for a business trip. First room the heat did not work and the old musty smell was incredibly strong. Second room the heat worked, and the old musty smell was tolerable but the min-fridge did not work. The hotel replaced the mini fridge after a couple of days. Both rooms had large cracks in the walls in several places. The most unique issue was no cold water unless I ran the cold water for 20 min. Running the water like this was required prior to taking a shower unless you like scalding hot water. On the positive, the rooms are good sized.

Quiet hotel, some improvements needed The hotel did not have our Booking.com reservation when we arrived. But strangely they were able to register us without asking for our names... I guess they did not want to pay the fee. The room was spacious and clean for most of it. However, the couch was covered in animal hair. I asked for it to be cleaned but nothing happened. I don't know where the information got stuck, but this is not acceptable. The area is quiet which is nice. Air conditionning in the common areas was too high. If they don't care about the planet, they should think about the savings... Breakfast was fine.

Girls graduation trip The hotel was listed a “boutique hotel” It says restaurant on site. They had pre made breakfast sandwiches, served no dinner. The room was not as clean as it could have been. No sheets for pull out sofa. Power went out and the ceiling crumbled from the storm during the night. We told front desk and they didn’t seem concerned at all. They commented that they already knew about it.

Disappointing Prior to arriving, we called the hotel and asked for a handicapped accessible room. When we arrived at the hotel, we were told that all the king bed rooms were assigned, but our room had a queen bed. It did not. It was a double. We were then given a room with supposedly two queen beds. They were not. They were double beds. On the third try we were given a king room. Success. Wait. Not so fast. When getting ready to go to bed, we discovered that our room had no cold water. None. Whatsoever. Let me repeat. No. Cold. Water. Even the toilet water was hot. (And speaking of toilets, incredibly low toilets. This is 2022, people. Put some chair-height toilets in. They're not that expensive. ) Reported the problem, was told maintenance didn't arrive until morning, but gave me 4 bottles of water so we could at least brush our teeth. In the morning, still no cold water. We couldn't take a shower...too hot. Couldn't wait to leave the hotel. When I complained to the front desk upon check-out, I was told she was sorry and would I like a bottle of water? What? She also claimed that because my reservation was made through hotels.com, my room would automatically not be a king bed. My hotel.com reservation clearly states handicapped accessible, king bed. (Here's the reservation verbiage: "Standard Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr) - Advance Purchase Offers") There was never an offer to credit part or all of our stay. It was as though they simply really did not care. Would never stay at an Indigo hotel again. Major fail, IHG hotels.