Great Wolf Lodge Williamsburg

Family Fun Had a blast with the kids. It was a great time for adults too. The food was delicious, there was never a dull moment with all the activities.

Nickel and Dime - Not Worth it. This was our 3rd time to Great Wolf Lodge but our first time to this one in Williamsburg. I would say it was a true disappointment for the cost. Also, the one in the Poconos is bigger and has more slides. We booked a Grizzly Bear Suite and was placed on the 3rd floor - if we were any further from the park/pool we could have driven there. The room was clean but furniture was old and rundown - they say in the description that they are queen beds but they are full size at best. Our 2 bedroom suite (sleeps 6-8) had issues - the master bedroom has the a/c unit in it and it is very loud - very hard to sleep. The other bedroom has no windows and 1 small light so it is very dark and the a/c did not really pump much air in there so my kids and grandkids were sweating the entire time. The living room had a small couch that was stained and smelled. For a room that supposed to hold 6-8 people there was a small table with 2 chairs (should everyone else sit on the floor). They nickel and dime you for everything. I could not believe we had to pay $19 a day for parking. the food is basic at best and overpriced. We had the breakfast plan and it was about $19 a person - not terrible but only 1 poor guy making omelets for a ton of people so the wait was long. Alcoholic drinks are expensive and watered down. I was concerned about safety because the outdoor pool had only 1 lifeguard watching tons of kids for extended periods of time. The gift shop is overpriced with bubble machines going for $35 each. The Dunkin Donuts in the lobby is a nice perk but it is very overpriced and the line is very long. The ice cream shop is nice but again, way overpriced. Variety of food is amusement park - very few vegetarian or healthy options, no real salads offered. A sit down / waiter style restaurant would have been nice. I do not think we will return here again.

Fraudulent charge's- do not add card to wristband We stayed at Great Wolf Lodge and were wrongly charged for alcohol we never ordered or consumed. Despite trying to resolve it with guest services and providing evidence, they refused to reverse the charge. This was incredibly frustrating, especially at a family-oriented resort. I wouldn’t expect this kind of treatment after spending thousands of dollars on our stay. On top of that, the room wasn’t properly cleaned—we found a pair of someone else’s underwear under a bench. Disappointed in both the cleanliness and the handling of a clear billing error.

Fun for families and Clean Check in was easy- we used the self-kiosk and it printed the brackets for us. We loved the fireplace suite. It was huge and very clean. It was also convenient to have a small outside area to let bathing suits dry. The hotel is fun and great for families. There is a charge for parking- it’s 19.00 a night plus tax. If you can find a deal- it’s worth it!

Had roaches in both of our rooms. The customer service manager was horrible tried to gas light me that they didn't have a bug problem knowing they did. Overcharged us double - charged for towels when i made sure we turned in them all. They exploit the young workers. They were not getting breaks etc. Just not a good experience and now bringing home bugs. They didn't offer any solution and won't take my calls about over charging.