Since 1998, the ASE-certified mechanics at The Star Auto Service have issued drivers a simple promise: “If you drive it on Earth, we’ll probably service it.” From within the tool-packed service bays of this certified NAPA Auto Center, the techs live up to that promise every day, tackling jobs ranging from oil changes and preventive maintenance to engine replacements, transmission work, and electronics overhauls. High-tech diagnostic equipment burrows to the source of potential problems, and a 21st Century tune-up unearths an even more in-depth analysis. In addition to its initial promise, the team also abides by a strict code of ethics, which dictates its commitments to the customer and how to conduct a drag race between minivans.
The highly trained technicians at Jiffy Lube tend to about 24 million customers each year with services such as the Signature Service Oil Change package, which promotes the longevity of each vehicle. Staffers acknowledge that oil plays a crucial role in maximizing the lifespan of each car?it cools the motor and prevents moving parts from deteriorating. More than 20,000 technicians who have completed an extensive training program certified by the National Institute Automotive Service Excellence (ASE) nurse vehicles at Jiffy Lube.
In addition to performing oil changes, Jiffy Lube's savants perform air-filtration, electricity, and windshield services, among others. The technicians' quality pledge includes a commitment to transparency, which stipulates that they will inform car owners of any necessary services, only complete a service after it has been approved, and refuse to replace windshields with saran wrap.
Handicap Accessible: Yes
Staff Size: 2–10 people
Parking: Parking lot
Reservations/Appointments: Not necessary
Most popular offering: Oil Change
Pro Tip: We are an auto shop with personal touch
Q&A with Sanjeev Kulkarni, Owner
What makes your business stand out?
It's bumper-to-bumper car service shop run by professionals with experience in management of Auto Service businesses and professional management experience in corporate America. We have a large and family-friendly customer waiting area. Our mechanics have solid hands-on experience on car service
What inspired you to start or run this business?
I am passionate about cars. Since I was a teenager I've been working on cars.
Is there anything else you want to add that we didn't cover?
We have glass windows from which customers can watch techs working on their cars. A lots of customers like the fact that they can watch how their car is treated by our techs.
What’s your favorite part about your job?
Interacting with customers
The Automotive Service Excellence–certified technicians at Samstone Auto Repair and Spa keep cars in pristine condition both underneath the hood and in the minds of admiring onlookers. When drivers get stranded on the roadway or hear a mysterious noise emanating from the car's engine, they can look to the team for services that span from oil changes to transmission work. Recognizing the importance of a vehicle's appearance, the company also offers wash-and-detail jobs, which allow owners to take pride in their gleaming chariots with no effort required.
My Personal Valet assists its clients with the time-consuming demands of day-to-day life by providing valuable life-management services. Mundane to-do lists filled with appliance-repair appointments, light housekeeping, and shopping tasks get cheerfully checked off under the care of a professional, experienced assistant. For home offices hidden under piles of paperwork, assistants can also complete cumbersome clerical tasks, including filing, bill payments, mail sorting, and out-of-office errands involving running to the post office or taking churlish computers for leisurely strolls around the park. My Personal Valet?s accommodating aides receive background checks, are bonded and insured, and respect each client?s privacy, providing a discreet assistant service for high-profile customers and undercover extraterrestrial citizens.
An avid art collector, January McPhail fills the lobby of Marshall Motors with the work of local artists, hosting a wine-and-cheese event for every artist featured. A little further inside, her brother Thom Marshall conducts a crack team of ASE-certified mechanics who tend to the armada of autos parked in their 18,000-square-foot facility. Specializing in 16 types of German and Japanese vehicles, the Marshall mechanics keep roadsters running with services ranging from preventative maintenance to air-conditioning, brake, and transmission work. Though they issue 32-point inspections along with most oil changes, they can also get to know vehicles through a 97-point inspection prior to service. After the thorough inspection is complete, they furnish customers with a detailed report of the car's condition and the secret piercing it's been hiding on its hubcap.