I went in day before Thanksgiving to get manicure and gel polish w a groupon. I made appointment like you're suppose to. I did get there about 20mins earlier than my appt It was only Ben working so I had to wait but was next. He had on a movie I've been wanting to see! Before movie was over he had me in chair soaking nails. He was very nice a respectful. It was a positive and relaxing experiece.