I did not have a bad experience at all! The man at the counter, I believe his name was Ruben, such an angel! Did not wait long at all!!! They got my car in around 12pm and was out by 1:00pm possibly quicker than that! They checked almost everything in my car! They noticed my head gasket was leaking and offered to repair it for a decent price but they did not push at all!!!! Please show this place love!