I first went saw Jaque for a massage and then returned for an extended massage and facial. I walked into the office with my shoulder in pain and walked out feeling much relief. She customizes her facials based on what your skin needs. She answered all of my never ending questions and is doing constant continuing education to learn about new products and treatments. I will be returning. I rated Results a 4 as it will take more than one facial to determine results. Massage was a lyphotic drainage massage, which I had never had before.