The attendant was polite and friendly, she answered my questions about how things work at Wonderverse. There was a issue within minutes of an escape room adventure. The family in the adventure with my kids was rude, and unwilling to let the kids participate. When I brought it up to the attendant at the escape room he allowed me to remove my kids right away and booked them for the next adventure; which went really well and the kids had a good time. I didn't experience any staff that wasn't polite. For this reason I give Wonderverse 5 stars. My kids are looking forward to returning to try other escape rooms and VR experiences.