Carpet Barn, Spokane Valley

We were there three times and had three very different staff experiences, one of which was downright unpleasant. We were never notified that our order had arrived; had to call in. We would shop there again to buy more of the particular flooring we chose, but not because our experience made us loyal customers.

They are great to work with and the employees are very friendly.

Customer service from sales person was incompetent and seemed very disrespectful. She seemed nervous and had to do the figures over and over. Items that were for sale were not in stock or there was not enough to purchase for project. Sales person was very pushy to get the sale on upgrades versions. The most irritating part is that I came in before as well as calling, the first time I came in was over six months ago and I was just looking around. I called for a specific item and the sales person" who I think was the same lady who helped me" told me that there was no way to tell if there was enough in stock. I came in and it was wrote on the boards. I find this really dishonest and shady; to pull me in to get the sale. If it weren't for the purchase of this groupon I would not have bought anything. I felt so strongly about it I got pad and left and will not be returning.

Great job. I will be back!