I felt like we were part of the farm family. They gave you their phone number in case they were not where you needed assistance. They were laid back. The animals were in HUGE pastures with plenty of food. Some were loose, like a miniature pony, small horse and donkey. Others, like the goats, camels, rheas and large cows were fenced in, but happily came to greet you and share your big bucket of pellets. My granddaughter had her first pony ride and the pony was so beautiful and well cared for. It was an enjoyable day.