The Phoenix Studio, Phoenix

This was the most unprofessional experience I have had the displeasure of having. When you call the studio, it will 100% of the time go to voice mail. I emailed with some times I wanted to get in (for a color/cut). I received an email back to schedule my appointment on their online calendar. There were no 'good' time-slots - so I made sure to coordinate with my work and use my lunch hour on Friday. After calendaring, you are notified that you will have a confirmation email. I didn't get one, so I emailed asking if they got my appointment. Julie said, 'For some reason I didn't receive your appointment request so I had to dig for it but I found it and your appointment is now confirmed.' I'm not sure why she had to 'dig' for it, but okay - my appointment was set. I had an uneasy feeling still and wanted to make sure she would actually confirm the date, so I asked what day she had it on. She said I was down for Saturday at noon. I wrote back saying I actually made my appointment for that Friday, not Saturday. She said, 'oh yeah, I see that now'. Friday comes and I'm really feeling uneasy about this.....I go there just before noon and the whole salon is closed. Trust me, at this point I'm not a happy camper. I call again, and of course it goes to voice mail. I email that I was there but it was closed. Didn't get a response back for 6 hours. No apology, and she says she tried calling me at 10am because she's sick. I have NO missed calls. At this point, I am feeling like if they are unable to work a calendar (or have the common courtesy to call/email or apologize) I want them nowhere near my hair. I responded back, "sorry you were sick, I have no missed calls. I would like to get my money back. Thanks". She writes back (again no apology) and says, I understand. You can contact Groupon for the refund. Wish I could give less than one star. My time is valuable and this experience has wasted a large portion of my time. :(

My stylist did not show up. Then the owner quickly cut my hair. It was so bad I had to go somewhere else to fix it. I am new to town. Looking for a stylist. Not good advertising.

Loved my cut and color! Would highly recommend!

Great color and cut......forgot the wine