Holiday Inn Express Destin E - Commons Mall area by IHG

Great Location for Beach and Shopping! We recently had a two-day stay at the Holiday Inn Express & Suites Destin E - Commons Mall Area, and it was a perfect spot for our little beach getaway! Our room was clean and comfortable, with all the essentials we needed for our stay. It wasn't the biggest, but perfectly adequate for a two-night trip. This hotel is a great choice for anyone looking for a convenient and affordable location near the beach and shopping. The staff was friendly, the breakfast was good, and the room was clean. We would definitely recommend it to others!

Really enjoyed it here I read reviews on here but had a great experience as room was very clean and modern which was great after our previous hotel. Breakfast was a choice of hot and cold and included in price, there were no views from the windows but good location as beach is about a 15min walk, there’s good shopping across the road and several places to eat right on the doorstep

Daily Wake-up Call is 4:30am! Guaranteed! Horrible experience. The front desk was very rude and condescending upon check-in. We immediately noticed how the doors to the rooms slam EXCESSIVELY loud. I mean, LOUD! As we left our room, we asked a housekeeper who said all the rooms are the same. We were woken up at 4:30am as guests began leaving their rooms. This went on until we finally stopped trying to fall back asleep at 7:30am. I complained to the front desk staff and her manager, who: (1) laughed at my complaint (as if paying almost $160 per night should not include a decent night's sleep); (2) asked why we didn't request a different room upon check-in (actually, at check-in, we requested a higher floor, and the front desk staff told us that the hotel was full, not to mention that all the rooms, as we learned, have the same LOUD doors); (3) then reversed track and said that the loud slamming doors are intentional because guests have previously accused hotel staff of theft so the loud doors are used as a means to let everyone (literally!) know when someone may be leaving or entering a room (this reveals that the hotel has a room theft issue!!); and (4) told me that this is what I get with a 3.5-star hotel (Hotwire rating), and that if I wanted a 5-star experience, I should have booked a 5-star hotel! A 2-star Days Inn down the road would have been a better experience than this trash. Never again. Stay far far away from this place.

Skip this Dump and stay at the Holiday Inn Express PCB! First off the picture of the hotel needs to be updated on the IHG website- this pic is years old and most likely reflects the property when it first opened. It isn’t even the same color anymore. 1. Upon driving up my teen stated that she was absolutely not staying here. The pool is very run down with debris in it. It is small and doesn’t look up-kept. This is not what we have come to expect from IHG properties. We are rewards members and stay at IHG properties around 10-20 times a year. 2. The whole hotel was dirty. The floors needed to be mopped and had sticky stuff and dirt all over them, especially in the elevator. I gave them grace- maybe house cleaning was sick. By day 2 it was still there. The check in desk is missing paint on the wall- it looks run down and needs touch up paint. It screams days inn- not IHG with an IHG price point. 3. Breakfast was a smaller spread than what most Holiday inn expresses have. My major issue is the egg white omelet was not an egg white omelette- it was the ham and cheese. It doesn’t seem like a big deal until you consider reglious and dietary needs- some people are allergic to milk and don’t eat meat. I asked the breakfast attendant if it was labeled correctly and she very rudely answered yes. Had I consumed this I could have had an allergic reaction. 4. Every employee that I encountered was rude and seemed put off. Upon checking in the attendant was clearly sick, kept sniffing snot back up her nose but was not wearing a mask. In conclusion I highly recommend the Holiday Inn Express in Panama City. It has an amazing resort feel, gorgeous pool area with a lazy river and is actually on the beach. It is also the same price. Had we known the condition of this property we would have stayed in PCB and driven in to Destin daily for my Daughter’s tournament. I would suggest IHG quality control look into hiring new management- it clearly isn’t being run or up-kept to its potential and clearly doesn’t reflect the IHG brand.

Basic The shower was hot with dove toiletries, comfy bed and pillows. No frills. Breakfast is the same as every holiday inn express, nothing fancy but serves the purpose. Hotel staff was light due to our stay during the holiday.