Best Western Diamond Bar Hotel & Suites

Enjoyable I love to stay in the area it’s a lot convenient for me . the place it’s safe quiet, clean even i enjoy all the flowers are planted around the rooms

NICE AND QUITE The place is nice and quite, even though it is next to the hwy. Close to many restaurants and stores. Staff was very welcoming. Clean suite and a lil getaway from home with a nice scenery

DO NOT STAY HERE!! My family stayed here over the weekend as we had a college graduation ceremony to attend in the area. We called ahead of time to inquire if we could have a ground floor room for my elderly mother, as she was traveling with us and had a handicap parking placard. They were abrupt with me during the call and made no promises, stating that we would need to check in early even though our rooms were prepaid. We arrived at the time listed on the confirmation: 3pm, but the check in time listed at the front desk stated 4pm? When I mentioned this to the man that checked me in, he told me that I would have to wait for my room, but he would work on getting my mother’s room ready. If you want anything extra at this “hotel”, do not expect to be accommodated for SIMPLE requests, like an extra towel or pool towels (if there are none by the pool during that hours that the pool are open). I don’t get it??

WORST WESTERN- DO NOT STAY HERE The absolute worst hotel stay of my life. I travel for business several times a year and have stayed in hundreds of hotels; none hold a candle to the dismal experience suffered by the hotel goers here. The primary issue is the complete incompetence and sheer rudeness of the front desk staff. They ignore or berate guests and cleaning staff, often in plain view of both parties. The simplest hospitality requests are always met with “No”. No towels available poolside? Too bad. Need an additional bath towel to dry your hair? No. Need one more roll of toilet paper? Nope. Laundry door locked at 9:05am? Too bad. Key card doesn’t work? Go to the front desk to be ignored while the clerk talks incessantly on the phone. Want to change the credit card used for incidentals? Sorry. Breakfast cleared away at 9am on the dot? Too bad. If guests attempt to speak to cleaning staff (in English or Spanish) the staff (literally) run away. It appears they are terrified to interact with guests, since surely anything a guest may request will have to be met with the answer “No,” or “Visit the Front Desk,” (a.k.a. Dante’s 4th Circle of Hell). This is a shame, because the cleaning staff overall conduct themselves professionally and do their jobs well. Cleanliness is not the issue; the intolerable management is. One only has to read the Yelp reviews, or call Best Western Corporate to learn that the management at the Diamond Bar Best Western has a well documented history of customer upset. Guests are “welcomed” to the hotel with multiple rude posted notices around the property written with poor grammar/broken English, a politically divisive newspaper in the lobby, back lobby doors that lock at 6pm, a lack of advertised amenities, and front desk employees who revel in belittling guests. At one point, I was locked out of my room and told by the front desk clerk to: “Calm down, sit in the lobby, and wait for my husband to arrive”. Mind you, my husband was flying in to Diamond Bar several hours later after a business meeting in Oakland. Our room had been pre-paid in full upon check in. Nuclear upset is a polite description for the offense I took to such a statement. In short, this management is a blight to Best Western’s name. As Best Western Rewards members, we feel it is our duty to report the Diamond Bar franchise, as so many more guests have done. Look no farther than Yelp or Trip Advisor for even more horror stories. My family will NEVER stay here again, and I would not recommend this hotel to anyone under any circumstances.

Customer service is nice I think the people at the front desk are nice and patient but i wasnt treated like a diamond select member . The rooms are nice but can be cleaned alittle more i saw dead bugs on the ground and alot of lint and dirt balls non the less the place was nice and quiet .